Frequently Asked Questions

Q:What is your return policy?
A:14 Days of receipt, Must be returned unworn & tagged with original bag. Item can be swapped due to incorrect size, free of postage cost on the first exchange. Goods must be returned by recorded post, or with proof of posting if under £30 value, it is the sender's responsibility to ensure we receive the item(s) safely. All refunds are minus postage.

Q:What is your return policy?
A:Yes, we are happy to combine shipping on all our items we have available.

Q:When can I expect my order to arrive?
A:As soon as payment is recived we endevour to ship the same day Mon-Fri. Last posting is 5.45pm. Orders over £30 UKP value require a signature on delivery, Packages over £100 in value arrive within 1 working day by RM or Carrier in the UK. Guidelines UK 1-2 working days, Europe 3-7 working days, Worldwide 3-14 working days. Tracking can be provided.

Q:How much is the Shipping and Handling Charge?
A:We ship ANYWHERE free of charge.

Q:Do you ship internationally?
A:We deliver anywhere, including BFPO. Orders will be shipped via Courier or Royal Mail. We ship every working day for speedy shipment.

Q:Can I exchange the size or colour if I need to?
A:Yes, that would be no problem. We hope to keep all our customers happy. Free of postage cost on the first exchange.

Q:Can I specify a different size or colour to that listed on eBay?
A:That would be no problem, we are happy to give our customers a huge a and varied choice of Barbour products.

Q:Can you supply other Barbour products not listed?
A:Yes, we can provide any item that Barbour produce (subject to stock). We are a Grade A stockist which ensures swift shipment from barbour to us. We have 2 deliveries from Barbour per week. Please contact us for a quote.

Q:Can I pay with my Credit/Debit Card without using Paypal?
A:Yes you can. We have our own Merchant account. You can pay over the phone or via our secure server, ask for the link. We accept all major cards INCLUDING American Express.

Q:Where can I see all the products Barbour produce?
A:You can visit their own website which details all the current products in their range. see: Barbour.com We can supply anything Barbour have produced.

Q:What products can I use to maintain my wax jacket?
A:We have two specific products that you can use to treat your wax jacket to keep it in peak condition. The thornproof wax produced by Barbour and the 'Spray On' cotton proof wax by Nikwax in conjunction with Barbour. Both are suitable and are listed in our 'Garment treatment' section. Please contact us for specific advice 01298 813300 (00441298 813300)

Q:What is Waxed Cotton? Thornproof or Sylkoil?
A:Barbour Wax Cotton materials are all manufactured exclusively to their own unique specification. The material is made from finest 100% Cotton and is treated with special wax and or oil to ensure it is totally wind and waterproof. It is available in heavy or medium weight finishes and can easily be re-proofed. The Sylkoil is oiled non-sticky cloth.

Q:What is the difference between the Beaufort, Bedale & Border wax jacket styles.
A:Essentially it's the length of the jacket. The Bedale is the shortest with a twin vent at the rear. The Beaufort is Mid-Length, the most popular with a zipped game pocket accross the rear of the coat. The Border is the longest. They are all available in Sage, Navy Blue, Black, Rustic Brown and Olive and have optional interactive liners or hoods.

Q:What is the difference between the Eskdale and Liddesdale Jackets?
A:The main difference is the outer fabric. The Eskdale is a matt finish, soft touch polyester Microfibre. The Liddesdale is a shiney nylon finish. They are made to the same cut and pattern. We would say the Eskdale is a marginally warmer jacket. Both are availble in a variety of colours. The most popular we have listed on eBay at all times.

Q:Can you help me with sizing the correct jacket for me?
A:Certainly, we have many years assisting our customers find what best suits their needs. Please bear in mind that Barbour sizing normally err on the generous side. We recommend you buy your regular size. Please contact us for more specific assistance. We may ask you to provide some measurements. Our staff all wear Barbour and are very experienced.