Delivery service

Please always send us at least 2 telephone numbers immediately after purchase and be sure to read instructions below carefully before bidding.

Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below on how your purchase will be delivered before bidding.

Respectfully on occasions incorrect assumptions are made about delivery services,the delivery service used will be determined by the product you buy, please do not bid if you are not fully agreeable to the points below.

1. We will dispatch to the couriers within the specified date quoted on the ad, via various methods of delivery. (2 man, Parcel or local carrier)

2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion and determined when we are aware of your order.

3. We will inform you by telephone or email on dispatch the method to be used and provide full delivery details and when to expect delivery:-

Method 1 Parcel carrier (Smaller items)

This service is used generally for smaller items, however on occasions individual larger items will be sent via this method. We will email on despatch when the item has been released to carriers explaining delivery method and providing full tracking details. The item will be with you within 48 hours of despatch. Please note:-

Our parcel carrier will not telephone ahead to book the delivery if this method is used,

if you are not in they will leave a card with a contact telephone number for you to agree a convenient date. This card must be responded to within 48 hours to avoid the item being returned to us hence creating a recharged delivery. Our carriers cannot offer any timed or Saturday drops and this will be a one man door to door service, assistance will be required with lifting the item from the vehicle.

Method 2 Man carrier (Larger Items)

This service is used generally for Larger or Multiple items.  This is a dedicated 2 man delivery service and takes careful planning on predetermined routes. Please allow up to 10 working days after the dispatch time for the couriers to contact you to book the delivery.

Once the item is received by the carrier, the carrier will telephone ahead to book the delivery on a mutually convenient date to fit with the carriers delivery cycle, this is why we will always ask for your telephone numbers to be given on payment just in case this method is used. Please note the day offered for delivery will be in conjunction with the carrier’s delivery schedule and route plans on a date that the carriers schedule will place them in your postcode area.

 These items will be delivered by 2 man delivery and delivered to a room of your choice, the carriers will not unwrap or assemble any items.  The items will generally be delivered via a Luton van or 7.5 tonne vehicle so please be sure your property is accessible for this size of  vehicle.

You must be prepared to be flexible as due to the unpredictable nature of furniture deliveries exact times are sometimes impossible to honour. Our carriers main line of work is business to business deliveries and carriers may offer to help with good intentions but ultimately it is us who this reflects upon if they cannot meet this promise.

We strongly advise that when the carriers call to arrange delivery that you choose a full clear day in your diary. If the carrier does offer a timed drop and suffers delays in reaching you then this way you are not inconvenienced.

We cannot accept liability  for any losses or inconvenience caused.

Please always ask for a contact name, telephone and consignment number when they call to book in.

If the carriers deliver without booking in please do not accept the delivery unless you are 100% happy to do so, you will not be recharged if they have failed to book in.

In plain English we are saying if you wish to purchase our items please be aware that some time in the near future you will have to make yourself available on Monday-Friday prearranged to fit the carrier’s schedules day from 7am - 7pm to accept the delivery of this furniture.

3. Our local carrier

Our local carrier may be used on rare occasions for larger or difficult deliveries.

Once again please send your telephone numbers on payment at end of sale, these numbers could be important should our carriers choose to book the delivery.

Please note that sending your telephone number will only result in a telephone call if delivery is via our 2 man carrier is used.

We are unable offer a collection facility on any item - All items are shipped direct to you.

Please note it is essential that we are made aware in advance of despatch of any holiday dates that you may have if items are quoted due on a container. The delivery may be in advance of the quoted dates, thus we urge you to forward the dates to avoid the carriers calling when you are not available.

Damages or faults

In case of faults or delivery damages it is essential that you contact us directly with any problems. Please do this by email via the contact member link on your ebay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges etc as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email us directly.

We deliver only to mainland UK!!!!