We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee and CRS 12 Month Advance Replacment Warranty

Please keep all original packaging until you are sure you are happy with supplied equipment

If you wish to return any equipment within 14 days under the no quibble, not satisfied or equipment not suitable warranty, please call 0800 6940694. Note: Carriage costs are not refundable.

A member of the support team will issue you with a returns number which you will need to mark on the outside of the box. If you are unable to arrange transport yourself we can provide this service, (at our standard transport rates) and arrange to have the equipment collected at a convenient time for you. As soon as we receive the equipment and check that everything has been returned in good working order, depending on your payment method either your credit card will be re-credited or a cheque will be raised and posted immediately.

Please be aware that if the equipment is incorrectly packed and transit damage arises we will not be in a position to offer a refund.

If within the 12 months of purchase, for any reason you experience a problem with any of the equipment we have supplied you please call 0800 6940694 and ask to speak to a member of our technical team, who will talk you through any problems. Should the problem be hardware related you will be issued with a returns number and an advance exchange unit will be shipped out to you, when the new unit arrives repackage the faulty one in the box and the couriers will collect later the same day.

Should we be unable to supply an identical model you will be offered a comparable replacement or a full refund.

If you experience any problems outside of the 12 month warranty period please do not hesitate to call us. If we can help we will. We do not consider you a customer only until the warranty expires.