MULTIPLE PURCHASES
Please “request a final total from seller” or wait for a final total invoice BEFORE paying as reductions in postage are NOT done automatically but worked out on the weight of your items.

DELIVERY
Please allow up to 7 days for delivery in the UK and 21 days for international orders. If your items have not been delivered in these time scales or you are at all concerned please contact us. You can use the send the seller a question or you are welcome to phone us on 01908 676470. We always obtain a proof of posting for every order sent and a tracking number for all orders over £15.00 or multiple orders over £10 in UK and multiple orders of £30 and over for international orders. Please be aware we are not responsible for any customs duties that your country charges you on delivery of your items. We reserve the right to upgrade your order to a higher level of service if we deem it necessary at no extra cost to you.

DISPATCH
We will always send a dispatch e mail to let you know when your items have been posted. We usually dispatch orders within 48 hours of cleared payment and often sooner. We post Monday to Friday. Orders paid for after midday on Friday will not be posted until Monday. We pack your crystals very carefully in plenty of bubble wrap and either padded envelopes or sturdy boxes for their journey to you.

PLEASE ASK FOR A FINAL TOTAL BEFORE PAYING FOR MULTIPLE ITEMS TO MAKE POSTAGE SAVINGS. THEY ARE NOT DONE AUTOMATICALLY