 |
| Q:What is your return policy? |
|
| A:When you receive any item, if you are not satisfied for any reason, we will refund your money in full. You must contact us by email first, before returning the item within 7 days of receipt. Once we receive the original item a refund subject to the above statement will be given. The buyer must pay the cost of return unless the item is defective. |
| Q:Do you combine shipping? |
|
| A:Reduced shipping charges for additional items of the same type are normally shown on individual listings. We are always pleased to quote for combined shipping for different items. Please ask before making your purchases. |
| Q:When can I expect my order to arrive? |
|
| A:Items are shipped within 24 hours of our receipt of cleared payment. Delivery time is dependent on the carrier and destination. Typical times are:
UK 1-2 days, Western Europe 4 - 7 days, USA/Canada 7 - 10 days. These times may vary and do not include any delays in passing through overseas customs, in the case of non EU shipments. |
| Q:How much is the Shipping and Handling (P&P) Charge? |
|
| A:The P&P charges to different destinations are normally shown on each listing. For heavy items carrier charges will vary depending on the precise shipping destination. If shipping costs to your location are not shown please ask for this information before purchase. |
| Q:Do you ship internationally? |
|
| A:We ship worldwide! |
| Q:What do I do if my purchases have not been received? |
|
| A:Royal mail do not consider items to be lost for 15 working days within the UK and even longer for overseas shipments. Nevertheless, please contact us immediately you have any concerns and we will be pleased to resolve them. Lost items are rare but will always replaced, subject to availability, or a full refund (including postage) will be made. |
) 
