British Standards

All items sold by Classique Furniture UK are fully compliant with British Furniture Regulations and standards. All Foams, Fabrics and coverings are fire resistant and have been treated. All glass is tempered and toughened. We do not cut corners unlike many retailers we strive to bring you the best in quality and the highest standards available.

True Value for Money

Before bidding Classique Furniture UK would like to make it absolutely clear that all items that we offer for sale are 100% brand new and in their original packaging. Classique Furniture UK do not sell ex catalogue or damaged items.  Customers are often surprised at our extremely low prices and the many auctions that start from 99p! This is purely because our products do not come from wholesalers; we deal direct with the manufacturers with whom we have exclusive contracts for the goods we retail.

This is reflected in our prices and the many exclusive items we offer. Some of the items we sell are also available from high end furniture retailers but due to their massive overheads they are unable to offer the savings we do.

Colours and shades

It is virtually impossible to 100% accurately portray colours of wooden, fabric and leather furniture in pictures. Factors such as your monitor settings or a particular lighting used when taking marketing photographs can affect shading. Colours may vary slightly from batch to batch, therefore we cannot accept colour or shade differences as faults.
As most of the items Modern Furniture Direct sell are very much sought after the availability of our items is very limited. This not because we buy in small quantities but due to the volume we sell. As we also sell these items to contract, clubs, hotels, restaurants etc stock levels will diminish very rapidly. We urge all winning bidders to make payment within 7 days to ensure that your item is reserved.
If we offer at e-Bay auction we will always keep items to one side to fulfill the order of the winning bidder. However it is very important not to presume that we have more than one available unless specifically stated, if you need a second matching item please e-mail ahead to check.
Please unpack all products carefully. Regrettably, self assembly items cannot be returned once assembly is part or fully completed, unless item is found to be faulty. We will examine the goods to determine whether the fault or damage occurred before or after delivery and the decision will be made at our discretion. Should you need to return unassembled products please repack in the original packaging.

Payment Instructions

We urge all winning bidders to make payment within 7 days to ensure that your item is reserved. Payment is required within 7 days of the auction ending via PAYPAL, Cash or Credit/Debit card over the phone. Please inform us if you are experiencing delays, as your item will be re-auctioned and a non-payment notification may be filed against you.

Delivery of items

If an item is listed as ‘In stock’ it will usually be dispatched on an express service within 48 hours of making payment and be delivered to the buyer within the week of purchase (usually within 5 days). However please allow up to 21 days after payment for the product to be delivered as our drivers may not have a large enough consignment to deliver to a particular area (however this rarely happens).
An item sold quoting ‘arriving in 4-6 weeks’ means that the item has not yet arrived in the UK and is currently being shipped. This usually includes time for customs clearance and delivery to our warehouse but unforeseen delays can occur therefore we advise that you allow 29 days from payment clearance for goods to be delivered to your Door. As soon as items arrive at our warehouse we endeavor to dispatch them within 24 hours. Please note that in most cases your goods will be delivered well in advance of the 29 days. Please note that we do not guarantee delivery to any parts of Ireland as the condition of goods cannot be guaranteed. Delivery charges quoted as Selected part of the UK apply to England and Wales only and do not include Ireland. Delivery to the Scottish highlands, north Scotland and Ireland are subject to higher rates please contact us before bidding. If you require delivery to Scotland or Ireland please contact us before bidding so that we can advise you on costs and time scale of delivery.
 Almost all deliveries are conducted by UKMail. For larger or more fragile items we use UK Pallets. The delivery service we offer is to the curb. However the drivers are professional and friendly. Please note that our company and our drivers are not liable for any damage caused to you or your property when conducting deliveries. All items handled by you are at your own risk, if you feel you are unable to help the driver please don’t hesitate to tell the driver.
We have provided clear measurements for all our items; therefore please ensure that you are able to fit the item through doors and into your home.
Please advise us of any days where you may not be available at home to take delivery so that we can avoid conducting delivery on these days.    

Upon payment it is vital that you leave a contact number with us so that our drivers can reach you in the event of a delay or difficulty finding your address. They may also call ahead of delivery to ensure that you are at home (this is not guaranteed). As soon as your item is ready for dispatch you will be contacted via email and delivery details will be provided. 

 
Due to the nature of the goods (weight and size) and the unpredictable nature of home deliveries we advise that you be flexible and keep a clear day in your diary for receiving the goods. Due to the volume of items we sell Couriers / Hauliers have very busy schedules and deliveries may be conducted as early as 8am up till 6pm.

Damages

Please check all component parts for damages before the courier leaves. Damages must be noted on the couriers slip before he/she leaves. All damages must be reported to us via email strictly within 24 hours of delivery. Please send photographic evidence of all damages. Please note that if your item arrives faulty or damaged we will either offer a refund, repair or replace the item and we reserve the right to offer these solutions at our discretion.

MONEY BACK GUARANTEE - Refund Policy

If you are unhappy with the product you are entitled to a refund providing that we are informed by email within 7 days of delivery. The costs of returning any goods must be covered by the buyer. Therefore the refund will be issued minus the cost of sending / returning the goods, and a 20% restocking charge will be applied to the items returned . All goods being returned must be returned to us as they were when delivered. The item must not have been used. If the item shows signs of use we reserve the right to not issue a refund.

Respectfully we ask you not to bid on our items if you do not fully agree to the terms and conditions stated above.