 |
| Q:When can I expect my order to arrive? |
|
| A:Air Mail/Registered Airmail: 7-21 working days.
EMS / DHL / UPS: 3-5 working days. |
| Q:Is this item brand new or refubished? |
|
| A:All items are brand new, never been used and not refurbished. |
| Q:Could you mark the item as gift? |
|
| A:Yes, we can. (Please refer to our policies "Import Tax/VAT/Fee/Duty"). |
| Q:Where do you ship? |
|
| A:We ship anywhere worldwide. |
| Q:Are any products counterfeited? |
|
| A:No, all products are genuine. All products ship with their original packaging, instructions, and certificates. We do NOT sell imitations. |
| Q:Can I change the shipping address after purchase? |
|
| A:Item(s) will be shipped to your shipping address in Paypal ONLY. Other address is unacceptable. Please update your shipping address in Paypal before purchase. |
| Q:What kinds of payment method do you accept? |
|
| A:We accept payment via Paypal and Moneybookers.
We accept Credit Card and Bank Transfer via Paypal. |
| Q:Do you accept Bank Transfer? |
|
| A:We accept direct bank transfer via eChecks. eCheck is a service provided by Paypal, its secure,easy,and fast.An eCheck is an electronic funds transfer that withdraws money directly from your bank account.It's just like writing a check, only it is done electronically. |
| Q:I haven't received my item after the expected delivery day.What should I do? |
|
| A:Please send message to us via ebay with your full name and item number.
We will get back to you asap. |
| Q:I found faults of my item, What should I do? |
|
| A:Please send email to returns@citiwide-online.com with your full name and item number.
We will get back to you asap. |
| Q:When will you ship my item? |
|
| A:We are trying to shorten the whole procedure. Item will be packed within 1-2 BUSINESS Day. If an item is temporarily out of stock, you will be informed asap. |
| Q:Do you offer discount in combine shipping? |
|
| A:Our prices are always lower than other competitors. We feel terribly sorry that we do not accept bargain. |
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