 |
| Q:What is your return policy? |
|
| A:Refund and Return
I offer a refund if you are not 100% happy with your product under the following terms.
- The product is returned in its original unused state and any wrapping included.
- The request is made within 28 days of receiving the product.
- All shipping costs are paid by the buyer. |
| Q:Do you combine shipping? |
|
| A:Yes I will combine shipping costs.
Contact me for your personalised quote. |
| Q:When can I expect my order to arrive? |
|
| A:UK 1 - 5 days.
Europe 3 - 10 days.
Rest of the World 5 - 21 days (Airmail)
up to 12 weeks (Surface Mail) |
| Q:Do you ship internationally? |
|
| A:Yes I ship worldwide. |
| Q:What are your business contact details? |
|
| A:Mrs Cathy Bason,
Wool Blanket Online,
33 Byron Drive, York. YO30 5SN. UK.
Tel +44 (0) 1904 630908
Email: cathybason@aol.com
Website: www.woolblanketonline.co.uk |
| Q:Are the wool blankets washable? |
|
| A:No, each label states, "Dry Clean Only".
If you do decide to wash your blanket, the following article has some useful tips on washing wool blankets.
http://housewares.about.com/od/sewinglaundry/qt/woolblanketcare.htm |
| Q:I am not sure about the colour. Can you send me a sample? |
|
| A:Yes, for most of the designer blankets, I can send you a small sample, but not the tartans. |
| Q:What is the difference between the wool and the lambswool? |
|
| A:The wool blankets are thicker and heavier, more suitable for picnics, and as throws on sofas etc.
The lambswool is a finer weave, softer and lighter and more suitable for wrapping around the shoulders or knees. |
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