Please read the following few lines which will give you further information as to our efforts to provide excellent value and customer service and hopefully continue to receive positive feedback and Five Star Ratings.
The “Five Star Feedback” program is very important to us as it is used to determine our account status. So before posting permanent feedback, if there is anything about your purchase that did not meet your expectations please let us know and give us the opportunity to put things right for you
Five Star Feedback Information
Item as Described:
In the vast majority of our listings we use images/descriptions of the product provided to us by the actual supplier and/or manufacturer to try and be as accurate as possible.
Communication:
Whilst we don't want to bombard you with emails we will contact you to confirm your item has been shipped in addition to the standard emails which EBAY issues.
Dispatch Time:
In many cases we ship items within 24 hours of receiving payment. However on occasions
for a variety of reasons this may not be possible. As such, we use 48/72 hours in our listings to avoid potential disappointment. If you need guaranteed next day delivery please contact us before making your purchase and we can look at available options & costs etc.
P & P Charges:
We do not seek to make a profit on shipping charges. As such we always try and put realistic and reasonable shipping costs in our listings. If we find an items shipping costs are lower than we have charged we will refund the difference back to your Paypal account.
However, we are human and if you find that you haven't received your refund please contact us and we will sort it out for you.
Thanks for taking the time to read all of this
kind regards
Mick
CLM
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