 |
| Q:What is your return policy? |
|
| A:IF AN ITEM IS INCORRECTLY ADVERTISED OR FAULTY YOU CAN RETURN THE ITEM WITHIN 14 DAYS OF ITS ARRIVAL AT YOUR DELIVERY ADDRESS.
ALL REFUNDS ARE RETURNED BY THE SAME METHOD OF PAYMENT AS MADE ORIGINALLY IN MOST CIRCUMSTANCES.
RETURN POSTAGE AND INSURANCE FOR YOUR RETURN ITEM MUST BE PAID BY THE CUSTOMER AND RETURNED IN ITS ORIGINAL PACKAGING. |
| Q:Do you combine shipping? |
|
| A:YES WE CAN COMBINE SHIPPING ALL WEIGHTS FOR THE U.K. AND UP TO 2 KILO FOR OUR INTERNATIONAL CUSTOMERS. EMAIL US FOR AN EXACT FIGURE..SEND US A LIST OF THE ITEMS YOU ARE MULTI PURCHASING. |
| Q:When can I expect my order to arrive? |
|
| A:ALL ORDERS ARE USUALLY MAILED WITHIN 24 HRS OF CLEARED PAYMENT EXCEPTING BANK HOLIDAYS AND NON WORKING DAYS. UK USUALLY WITHIN 2-3 DAYS INTERNATIONAL 7-10 DAYS THESE TIMES ARE ESTIMATED AND APPROX. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:NATURALLY THESE CHARGES VARY AND YOU CAN FIND ALL SHIPPING COSTS ON OUR LISTINGS.
ALL P&P CHARGES INCLUDE INSURANCE BY US TO REPLACE DAMAGED ITEMS FREE( ANY DAMAGES MUST BE REPORTED ON THE DAY OF ARRIVAL BY EMAIL CLASSICONA@AOL.COM |
| Q:Do you ship internationally? |
|
| A:WE SHIP TO ANY COUNTRY IN THE WORLD. |
| Q:Do you accept cheques as a payment method? |
|
| A:WE ACCEPT UK CHEQUES OR INTERNATIONAL CHEQUES THAT ARE IN GBP AND DRAWN ON A UK BANK ONLY |
| Q:What methods of payment do you accept? |
|
| A:PAYPAL
CHEQUE UK GBP AS ABOVE
CREDIT CARD & DEBIT CARD BY TELEPHONE (NOT AMEX)
CASH ON COLLECTION OR REGISTERED POST ( AT CUSTOMERS RISK) |
| Q:How do you get my item to me without damage? |
|
| A:WE DOUBLE BOX THE MAIN GLASSWARE FOR SAFETY.
ALL PACKAGES ARE PRO PACKED |
| Q:What happens if it arrives damaged? |
|
| A:SIMPLY REPORT THE DAMAGE ON THE DAY OF ITS ARRIVAL.
FREE REPLACEMENTS ARE SENT WITHOUT QUIBBLE NO CHARGE IS MADE FOR ANY FURTHER POSTAGE COSTS
WE MAY ASK FOR PROOF OF DAMAGE BY EMAIL
( PICTURES ETC) |
| Q:What happens if I need help with the item I have purchased? |
|
| A:SIMPLY EMAIL US CLASSICONA@AOL.COM AND WE CAN ASSIST YOU. WE TRY AND ANSWER EMAILS IMMEDIATELY OR AT LEAST WITHIN 24 HRS |
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