DELIVERY COSTS...these are not our charges but are payable by us to a specialist furniture third party carrier.We often subsidise the actual cost of deliveries.PLEASE NOTE THAT SOME SCOTTISH DELIVERIES MAY INCUR A SUPPLEMENTAL DELIVERY CHARGE DUE TO DISTANCE INVOLVED. All items are sent out in highly protective multi layer wrapping and the delivery cost includes damage in transit cover. RETURNS... any returns have to be made within 7 days of receipt and be unused and fit for resale. Returns are made at the buyers own expense. Returns have to be fully packaged in the manner in which goods are sent out to avoid damage in transit. When items are received at our warehouse in a perfect condition the cost of the item is refundable. No returns on auction items are allowed. TERMS AND CONDITIONS....our full terms and conditions can be viewed on our website See about our ME page for website address or telephone us on 01730 231246