POSTAGE RATES

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Being a business, we operate on the basis of Standard Rates, which do not mean "the cost of stamp", hence the word "standard". The rates account for postage itself, packaging, and labour.

All the rates are clearly stated in each listing.
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multiple purchases

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If you are a UK buyer, you don't need to wait for our invoice, as postage and packing is calculated automatically by eBay.

If you are a non-UK buyer, we strongly advise that you wait for our invoice,
as you may be overcharged at Checkout.

Any overpaid amounts will not be refunded.
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bulk

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Any purchase over £99 (without p&p) will be treated as "bulk".

Depending on the actual purchase, a discount of between 10%-25% will be offered.

Please contact us beforehand, if you intend to make a purchase this large.
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lost / damaged goods

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We use Royal Mail's services to send your goods to you, and are very pleased to let you know that our experience with Royal Mail has been reassuringly good.

Please note that we or Royal Mail cannot be held responsible for losses arising from the buyer
providing incomplete or incorrect address.

Nevertheless, should a genuine loss occur, we can either arrange a replacement or a refund.
Our refunds policy is summed up below:

Stage 1: PLEASE CONTACT US
(please allow reasonable time before you do so)

Stage 2: COMPENSATION CLAIM SENT TO ROYAL MAIL
(15 working days after the day of postage)

Stage 3: ROYAL MAIL MAY WRITE TO YOU

Stage 4: COMPENSATION ISSUED TO US

Stage 5: REFUND ISSUED TO YOU
(the level of compensation is up to Royal Mail's discretion - it may not necessarily be the full amount you paid)
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The whole process usually takes between 2-4 weeks.

Please note that the above process is only available for packages sent within UK.
Royal Mail do not issue compensation for international items.

PLEASE NOTE THAT IN THE CASE OF DAMAGE, WE WILL NOT TAKE RESPONSIBILITY.
We pack your goods very carefully to ensure they reach you in pristine condition.
The buyer, however, can get some of their money back in the following way:

Please retain both outer and inner original packaging, not just the damaged goods and visit the nearest Post Office (with the stuff), so that a compensation claim can be filled out.
This will initiate the same process as described above.
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returns policy

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Goods may be returned within 7 days of receipt provided two requirements are met:

1.  GOODS MUST BE UNUSED

and

2.  RETURNED IN A SALEABLE CONDITION

Upon receipt of the goods, full refund will be given less the cost of p&p.

Returns unnecessarily complicate transactions, especially if you are a non-UK buyer. We strongly recommend you ask questions before you purchase to make sure you're buying what you need.
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feedback

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Please leave feedback. It will be very much appreciated and reciprocated in the next 3-4 days.
Feedback will be left on a reciprocal basis only.
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Please note that by making a purchase you will have confirmed that
you have read and understood our Terms and Conditions.
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