Please be aware that we get proof of postage for every item sent and that once we have posted the item the responsibility is on Royal Mail to make sure the item arrives. If you do not receive your item we will do everything possible to help you get a refund from royal mail. We will send you a copy of our proof of postage to help with your compensation claim and any other information you may need. Please contact us for details if you want to pay by cheque or postal order. Thanks Buffallo Books