FULL TERMS AND CONDITIONS
PAYMENT
Payment is required within 7 days please. We accept Paypal, postal orders, cheques and telephone credit/debit card payments from UK customers.
Please write your Ebay ID on the back of any cheque or postal order, make it payable to L Moore & K Burnel and send it to Bootsnshoesnstuff, Unit 5 Headley Park Nine, Headley Road East, Woodley, Reading, Berks RG5 4SQ. Cheques are paid in to our Bank the day they are received, however, please allow 7 full days for clearance.
For credit/debit card payments, please telephone 07852 689475 or 07852 689476.
We accept Paypal only from overseas purchasers although International Postal Orders are accepted from some EU countries - please ask first.
POSTAGE
UK First Class postage is FREE. We also offer Recorded Delivery (Signed For) and Special Delivery services for which we charge a flat rate of £1.00 and £4.50 respectively.
We will ship most of our items worldwide with prices charged according to weight and as detailed in each item description. If you would like an item shipped to a country not stated then just email us for a price.
Dispatch is guaranteed within 1 working day of cleared payment. Therefore if you purchase before 10am and opt for first class UK postage, it is likely that you will receive delivery the following working day. However, next day delivery is only guaranteed with the Royal Mail Special Delivery postage option. Please accept that we cannot be held responsible for Royal Mail delivery delays if you do not opt for this service.
If you require a 'TRACKING NUMBER' then at the point of payment please opt for Recorded Delivery/Special Delivery or for overseas mail, International Signed For. For inland 1st class mail we obtain a generic proof of posting certificate only.
We are happy to discuss bulk orders with huge postage discounts - just ask!
LOST/DELAYED POST
We obtain a generic Proof of Postage Certificate for all items sent. This is not a tracking number. If you require a 'TRACKING NUMBER' then at the point of payment please opt for Recorded Delivery/Special Delivery or for overseas mail, International Signed For.
Normal UK delivery times are 1-3 days for First Class. International delivery takes 5-10 working days depending on the country.
Sometimes, however, delays can occur but Royal Mail "do not consider parcels to be lost until 15 working days after the expected delivery date. (this does NOT include Sundays or Bank Holidays) and 25 working days for International claims and 10 working days for Special Delivery claims".
Therefore, in the event of non-delivery, we cannot pursue a claim and replace an item or give a refund until the relevant amount of time has elapsed.
In the meantime, customers are asked to contact their local Royal Mail Sorting Office to see if the item is being held as an undelivered package. *We often find that the postman does not leave a card so customers may not be aware that delivery has been attempted (see correspondence from customer below). Therefore, no matter how sure you think you are that your item is not going to arrive, please take our advice and visit the sorting office with proof of ID first. Then, if, after sufficient enquiries have been made and after the relevant time period has elapsed, your package still cannot be located, we will replace your item subject to stock availablility or give a full refund via the original method of payment.
* AN ACTUAL MESSAGE RECEIVED FROM A CUSTOMER....
Dear bootsnshoesnstuff,
You're right. The Royal Mail had failed to deliver the parcel or a slip to say it was at the depot. They are useless, you were very good!
Great item, thanks again!
Ali
- crazynewt |
Click Reply in your email or reply using eBay's messaging system
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UNDELIVERED ITEMS
In the event that an item is returned to us by Royal Mail as undelivered, we make a standard re-delivery charge of £2.50 per parcel before we can dispatch the item again. This charge applies to any of the following reasons for non-delivery:
Addressee gone away; Address incomplete; Address inaccessible; Addressee unknown; Refused; Not called for; No such address
Payment for re-delivery can be made by any of our accepted payment methods.
RETURNS POLICY
We operate a 14 Day No Quibble Refund/Exchange Policy. A full refund will be given for any item (excluding swimwear) providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs.
When returning an item it is strongly recommended that the Recorded Delivery (Signed for) service is used as we cannot take responsibility for undelivered items. In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim through Royal Mail.
Please ensure that your item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip (found inside the document wallet on the outside of your parcel) with a note of the reason for return. If you have thrown this away, please enclose a note giving your eBay ID and/or the item number. Please send your item to:
Bootsnshoesnstuff, Unit 5 Headley Park Nine, Headley Road East, Woodley, Reading, Berkshire RG5 4SQ
Refunds are made on the same day that a return is received. If you paid by cheque or postal order, we will send your refund by cheque and if you paid by Paypal or credit/debit card, we will refund directly into your account.
* We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up, or in the case of clothing, where the bags are missing or have been excessively torn.
EXCHANGES
If you wish to exchange your item then please follow the same procedure as above. We do not charge postage to send your replacement item to you, however, you must pay the postage costs for returning the item to us. When completing the reason for return on the packing slip, please indicate which item you would like to exchange for.
PRIVACY
We do not store or share financial information regarding our customers.
We use our customers details solely for the purpose of fulfilling their order.
Our buyers have the option to sign up to be informed of our most recent offers by e-mail.
We do not pass personal information on to third parties for any reason.
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Christmas Posting Deadlines |
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Don’t be caught short!
Here you'll find all the last posting dates for the UK and around the world. To beat the Christmas rush, make sure you order early to ensure delivery before the recommended dates. Goods will only be sent on these dates if payment has cleared by 12 noon GMT: |
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| UK PARCELS |
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| First Class/Recorded |
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Monday 21st December |
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| Special Next Day Delivery |
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Wednesday 23rd December |
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| INTERNATIONAL PARCELS |
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Western Europe |
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11th December |
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| Eastern Europe and the Rest of the World |
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4th December |
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