RETURNS POLICY   

We operate a 14 Day No Quibble Refund/Exchange Policy.  A full refund will be given for any item (excluding swimwear) providing the goods are posted back within 14 days of receipt, as new, in the original *undamaged packaging, and the buyer pays the return postage costs. 

When returning an item it is strongly recommended that the Recorded Delivery (Signed for) service is used as we cannot take responsibility for undelivered items.  In the event of the loss of a returned item, it is the sender's responsibility to pursue a claim through Royal Mail. 

Please ensure that your item is securely wrapped, pay the appropriate return postage charge, and enclose the original Packing Slip (found inside the document wallet on the outside of your parcel) with a note of the reason for return.  If you have thrown this away, please enclose a note giving your eBay ID and/or the item number.  Please send your item to:

Bootsnshoesnstuff, Unit 5 Headley Park Nine, Headley Road East, Woodley, Reading, Berkshire RG5 4SQ

Refunds are made on the same day that a return is received.  If you paid by cheque or postal order, we will send your refund by cheque and if you paid by Paypal or credit/debit card, we will refund directly into your account.

* We appreciate that shoe boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up, or in the case of clothing, where the bags are missing or have been excessively torn.

Our normal Policy for returning items for refund/exchange is that they should be sent back within 14 days of receipt.  However, we will waive this rule for the Christmas period so that anything bought for a present can be returned in accordance with our usual terms and conditions up until 4th January 2010.