Last Order Dates for Christmas
To ensure you receive your order in time for Christmas please order by the following dates:
UK Customers
Standard Delivery by Sunday 20 December 2009
Special Next Day Delivery by 1.00pm Wednesday 23rd December 2009
International Customers
Europe, USA, Canada, Japan by Wednesday 9th December 2009
Rest of the World by Thursday 3rd December 2009
Delivery Terms & Conditions
We will endeavour to meet any date stated for delivery. We will not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
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We ship to UK, Europe and mostly the Rest of the World.
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All orders are dispatched Monday to Friday excluding Public & Bank Holidays.
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Orders within the UK are delivered by our Standard Delivery option which is Royal Mail 2nd Class Recorded Delivery and usually takes 3 to 5 working days. However these delivery times are not guaranteed.
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UK orders delivered by standard delivery will be dispatched within 2 working days of receipt of payment.
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Please ensure your postal address is correct as we cannot accept any responsibility for undelivered parcels due to incorrect or incomplete addresses. Should your parcel be returned to us, the shipping costs will need to be paid for again to have it delivered to you
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UK orders that require the next working day * delivery, please order by 12.00pm and it will be dispatched the same day. Otherwise, it will be dispatched the next working day. Please select Royal Mail Special Next Day Delivery as your postage option when paying. This service is only available to most UK addresses. * Next working day is defined as Monday to Friday (excluding Public Holidays) by our courier Royal Mail. We dispatch Royal Mail Special Next Day deliveries Monday to Friday (excluding Public Holidays).
Please note: we cannot accept next day delivery to the following postcodes:
IM - Isle Of Man, BT - Belfast, IV - Inverness, PH - Inverness, PA - Renfrewshire, KY - Kirkcaldy, KW - Orkney Isles. TR20,21,22,23 - Truro, HS - Isle Of Lewis, ZE - shetland
- For customers outside the UK, we dispatch within 2 working days of receipt of payment and use Royal Mail International Signed For Delivery which normally takes 5 to 10 working days. These delivery times are not guaranteed .
- We use Royal Mail for our UK deliveries.
- All parcels require a signature upon receipt.
- For security reasons, all orders are shipped with insurance and proof of postage.
International Buyers – Please Note:
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Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
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Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
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We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behaviour.
Return to Sender and Refused Deliveries
- All UK parcels require a signature upon receipt. When no-one is available to accept the delivery, Royal Mail will return the parcel to your local Royal Mail collection office. Please ensure you collect your parcel promptly otherwise it will be returned to us after one week and you will need to pay for re-delivery. Similar and should you refuse a delivery, this would be returned to us. You will need to pay for shipping costs again to have your order re-delivered to you.
- All international parcels require a signature upon receipt. Should the parcel be returned to us if no-one is available to accept the delivery or you refuse a delivery you will need to pay for shipping costs again to have your order re-delivered to you.
- If the parcel is returned to us as undelivered because of incorrect address you will have to pay for the shipping costs for re-delivery.
- Your order will be refunded less original shipping costs if re-delivery payment is not received within seven days of receipt of your order being returned to us or if you do not require the order.
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