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Postage & Returns Policy
Postage & Packing Costs
All our postage costs are calculated on what it costs us to ship the item - this makes it very transparent for the buyer to see exactly what they are buying. We do not try to make a profit on packing costs - shipping item is expensive enough as it is !
If a customer buys several items, where possible we will try to bundle the items together if we can create a saving for the customer. Please ask before making payment and we will look at what you have purchased and revise your postage cost where we can.
Postage Surcharges
Please note that certain surcharges may apply to deliveries to Northern Ireland, Scottish Highlands and Islands. These are costs imposed on us by the carrier as a contract holder and will be detailed in each advert if applicable but if you have any questions please ask before buying.
Note that the option of Parcelforce 24 doesnt apply if delivery is to Northern Ireland, Scottish Highlands and Islands.
Despatch Times
All our goods are shipped either on the same day (if payment is received before about 2pm) or the next day (excluding weekends and Bank Holidays). We will always email the customer to confirm when the goods are despatched in any case to keep you informed of progress. Emails are sent through eBay so please ensure your email spam filters are set to allow all eBay messages - this seems particularly to affect hotmail accounts.
Postal Services
We use a variety of courier services (including Parcelforce and Royal Mail depending on the size of the item) to create the lowest postage cost for the customer. Where possible we always try to offer an optional faster postal service so you will find our Royal Mail 2nd Class items can be upgraded to 1st Class and Parcelforce 48 to Parcelforce 24. This gives the customer the choice for a small extra cost to speed up delivery.
Delayed Items
PLEASE NOTE: Once your goods leave us, no matter how hard we have worked to get your goods out of the door as quickly as possible and no matter how much you need the item to pack those 100 Nintendo Wii consoles you need to despatch ... we are at the mercy of the relevant courier service. If you need an item urgently please select 1st Class postage or Parcelforce 24 when making payment.
If you have not received your item within 4 working days then let us know. If nothing else it makes us aware that there may be an issue and we can check our despatch logs at this end. If the item was sent by Parcelforce we can look at the tracking and identify the reason for the delay.
If the item was sent with Royal Mail 2nd Class although the majority arrive in 3-4 working days they can take considerably longer. Royal Mail wont consider an item delayed until 15 working days so they wont enter discussion about any delayed item until then so please be patient. There is little we can do if an item is delayed with Royal Mail other than wait - If Royal Mail do declare the item lost we will either refund you or send a replacement.
Returns Policy
All our goods are covered by our 30 day no quibble returns policy. Providing the goods are unopened and unused they may be returned for any reason. Return postage costs are the responsibility of the buyer and on return of the goods we will refund the amount paid less the initial postage charge. The refund will be made in the same manner that the initial payment was made. If you have paid by card please allow up to 7 days for the credit to appear on your account. Please contact on bluestar.uk@zen.co.uk us before returning any item where full instructions will be provided regarding the return.
In the unlikely event that an item is defective please contact us as soon as possible and no later than 7 days from receipt of goods.
If you have any questions regarding the above please contact us.
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