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| Frequently Asked Questions & Terms and Conditions of Sale.
Delivery Information and Costs
- All goods are subject to a 1-2 working day handling time (working days are Monday-Friday) following receipt of cleared payment.
- We are closed on bank holidays and during the Christmas - New Year holiday period, with all goods purchased during this time dispatched on the first working day back following receipt of cleared payment.
- Items purchased via paypal from non confirmed accounts maybe subject to a slight delay due subject to validation of account and value of goods to be dispatched. Payment of goods via Paypal for goods worth £100 or moire is only accepted from verified account holders unless previous agreements made prior to purchase.
- Delivery times quoted are not guranteed as this remains outside of our control. Refunds for goods delivered late is not possible as we receive no compensation for this from our delivery companies, however where goods are delivered late and is of the fault of the courier you will be eligible for a partial refund of the shipping costs.
- We only deliver using signed for delivery services as this is the most secure method for distribution of goods. Don't panic if your away on the day of delivery, a card will be left by either Royal Mail or Parcelfroce such to allow you to either collect from your local Royal Mail/Parcelforce depot or post office, or to re-arrange a more suitable delivery date.
- Delivery prices quoted on all listings are for England, Wales and parts of Scotland, excluding Highlands and Islands. For a detailed quotation on costs of delivery to your specification location please feel free to contact us via the eBay message service.
- Delivery costs via Parcelforce to postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 are all subject to an increase shipping charge due to Parcelforce zone charges. For a detailed quotation on costs of delivery to your specification location please feel free to contact us via the eBay message service. More information on the zone charging as directed by Parcelforce can be found at http://www.parcelforce.com/portal/pw/content1?catId=25900681&mediaId=25900686
- Parcelforce only operate a weekday service, however Saturday deliveries are possible for an additional charge of £15 per item.
- Deliveries within Europe are possible albeit subject to additional shipping charges, details for which are available upon request (prices are subject to item sizes, weight and your location).
- Items damaged in transit must be reported immediately to us via the eBay message service as Parcelforce, Royal Mail and DHL only support claims for a limited period following dispatch.
- In the event of an item being damaged, please retain all orginal packing for inspection by the associated courier. Where the packing has been lost or destroyed payments against claims for damages may not be possible as directed by the associated courier contracts.
- Items paid for via Paypal can only be delivered to the registered Paypal address, specifically due to Paypal seller insurance coverage.
Payment
- Payment methods accepted are Paypal (preferred), Cheque and Postal orders and cash only for collections.
- Cheques and Postal orders should be made payable to BizITShop Ltd
- Cheques are subject to clearance into our business banking account before goods are dispatched.
- Cheques declined by our bank for any reason will result in banking charges being passed onto you.
- Payments received should be made in £ GBP Sterling - No other currency accepted at this time
- Payment terms are strictly 7 days from checkout unless by prior agreed arrangement.
- We reserve the right to re-list goods after 7 days following non receipt of payment.
- All prices quoted are inclusive of VAT at 15% (No hidden charges)
- Full VAT receipts can be made available upon request at checkout.
Returns/Warranty Policy
All of our items unless stated otherwise within the auction have a 30 day warranty from receipt. In rare situations an item needs to be returned the responsibility of the costs of this remains with you, with BizITShop covering the postage costs of it's return to you. We recommend that all goods being return are suitably packaged and dispatched using traceable means, and are insured accordingly as we offer no responsibility for lost or damaged returns. For faults which are reported within this period and upon its return the item will be repaired or if we are unable to repair the item, a replacement will be made if available. In the unlikely event the item cannot be repaired or replaced a refund will be issued. Postal charges are non refundable. Customers returning items must first obtain a returns authorisation code, this must be included with the return along with the original eBay/Paypal receipt to enable us to process the item. We also kindly request that information regarding the fault is included in the return package. All returns must include all there accessories and original packaging unless advised otherwise. Refunds are only possible for returns which have not been used. A 10% re-testing/re-stocking fee will be applied to items returned which are not faulty (minimum re-stocking fee of £2.50). All items are discreetly security marked and serials number noted to aid fraud prevention and any attempted fraud will be reported to the relevant authorities immediately. Some units will carry a security seal to discourage board swapping etc, if for any reason this anti tamper security seals are broken all warranties and returns are void. Any attempted fraud will be reported to the relevant authorities immediately. Items are not deemed as faulty when the cause of the item failure is due to poor reception of Digital Audio Broadcasts (DAB) or Digital Video Broadcast (DVB/Freeview). LCD Pixel Policy - LCD displays can generate defective or stuck pixels at all most anytime, whilst we try and avoid this problematic pixels can occur. In accordance with industry standards warranty conditions apply when a screen of upto 15" suffers from 1 pixel fault, for screens upto 19" no more than 2 pixel faults, and for 19" and above no more than 3 defective pixels should exist or occur within the warranty period. If a pixel fault is detected prior to listing and subsequent dispatch our listing will detail this fault accordingly. General Information
Product Information
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All of our goods are sourced via reputable and traceable means.
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Goods may have damaged packaging and hence the often heavily reduced pricing.
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In situations where the orginal manual is no longer available or damaged a replacement copy will be made available with the shipment.
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If packing is extensively damaged, or simply not suited for shipping it will be replaced accordingly.
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All listings are believed correct at time of publishing.
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Where an item is listed as being Multi-Region DVD, the unit will have pre-converted by our engineers prior to shipment or a document is included with the shipment detailing the process to enable the unit to function with DVD's with any region source code.
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All products listed are UK specification, its upto the buyer to check compatability with his/her specific location prior to purchase.
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All pictures are stock photographs and not that of the product itself unless detailed otherwise.
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Items listed as ex-stock or ex-display may have minor imperfections, albeit most will be as new.
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Ex-stock items are those which have been opened in store and are returned to the shelf or are simply end of line products.
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Any major cosmetic damage, faults or lack of original boxes etc will always be noted in our adverts.
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A high proportion of our goods will come with manufacturers warranty cards, it is however purely at the discretion of the manufacturer whether these are honoured under there specific standard warranty terms and conditions policy.
By bidding or purchasing this item you are agreeing with and accepting the terms and conditions detailed above. |
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