Please Note
Your statutory rights are not affected in any way.

In accordance with the Distance Selling Regulations, Betterlifehealthcare gives customers a 7 day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return/exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your products please contact our Refunds & Exchange department on 01772 644 288 from Monday-Friday 9am – 5pm who will note down your request and action accordingly.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Betterlifehealthcare Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Betterlifehealthcare Ltd.

All orders that are returned will be subject to a 15% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.

Customers who decide to return goods which required specific skilled technicians to visit the delivery address or the goods were bought to order will only have 80% of the total value of the purchase redeemed, this is due to the cost of delivery and specific skilled personnel utilised in the home visit. This deduction will apply to all Rise Recliner Chairs, Adjustable Beds, Mobility Scooters and Electric Wheelchairs.

For further information please feel free to contact the Refunds & Exchanges department on 01772 644 288.