Changed your mind?
Faulty Goods Upon Receipt
Please Read Carefully
Changed your mind?
We are confident that you will be delighted with any product that you purchase from us. If you are unhappy with the contents of your order please contact us by clicking on the "Ask a question" link as soon as possible to allow us to resolve the problem with you. Should you decide to return your order we must be notified, by clicking on the "Ask a question" link , within seven working days from receipt. You will then be issued an RMA number that is valid for seven days from date of issue. We will then authorise the return and arrange for the collection from you. Alternatively you can return the product to us at your expense via a fully secure trackable service that is fully insured as we cannot be held responsible if an item is mislaid or damaged by the carrier you use. The goods must be returned in full, including any accessories and free gifts, with all labels still attached and complete with all original packaging intact. The box must be sealed very securely with clear tape. Please note we are unable to accept any returns of self assembly furniture, once assembly has commenced, unless there is a manufacturing defect with the item. We are also unable to accept returns of any personal care products if the seal has been broken. This does not affect your statutory rights. The customer will be totally responsible for the cost of the item being returned to us. The cost will vary from product to product but is typically between £14.99 & £24.99. We will advise by email the exact cost when requested.
Upon receiving the returned item we will check & inspect the goods. Only if the goods are in exactly the same condition as when they were dispatched, will we refund you in full less the cost of returning the item if our courier returns service was used. The refund will be processed within 7 days. Please note that our decision on the condition of the returned goods and the refund to the customer is final & no exceptions will be made whatsoever if the goods are not in exactly the same condition as when dispatched. If our Quality Control department states that the item is not in the condition it was sent then the following procedure will be adhered to. The customer will be contacted by email stating the reasons that the refund is being refused. The customer will then be asked to pay the cost of returning the item to us & the cost of returning it to the customer. Once these have been received the goods will be returned to the customer. This decision will be final. This does not affect your statutory rights. Goods Damaged In Transit
DHL Courier
If your item is damaged in transit please contact us by clicking on the "Ask a question" link stating the correct ebay item number, buyer user id, full delivery address & details of the damage. To assist us to help you resolve the problem any photographs you can provide at the same time will help. To comply with DHL insurance terms & conditions we must be notified by clicking on the "Ask a question" link within 48 hours of receipt of your item. No exceptions will be made whatsoever. All items sent by DHL are covered by DHL insurance and any items damaged in transit will be collected free of charge. The damaged item will be returned to us and a replacement will then be dispatched to you immediately free of charge. If we do not have the item in stock, you will be either offered a suitable replacement or refunded in full.
Royal Mail
If your item is damaged in transit please contact us by clicking on the "Ask a question" link stating the correct ebay item number, buyer user id, full delivery address & details of the damage. To assist us to help you resolve the problem any photographs you can provide at the same time will help. We must be notified by clicking on the "Ask a question" link within 48 hours of receipt of your item. No exceptions will be made whatsoever. All items sent by Royal Mail are covered by Royal Mail insurance and any items damaged in transit will need to be returned to us by the customer. We strongly suggest that Royal Mail recorded delivery service is used and a receipt is obtained. This service requires us to sign for the goods. If you choose to return the goods using a different method we cannot be responsible for the goods arriving back to us. Once we have inspected and confirmed the status is as stated we would arrange to refund or replace the product. We are happy to reimburse the postage fees for returning the item to us once we are in possession of a valid Royal Mail receipt. If we do not have the item in stock, you will be either offered a suitable replacement or refunded in full.
Faulty Goods Upon Receipt
Goods sent with DHL
If your item is faulty on receipt please contact us by clicking on the "Ask a question" link within 48 hours. If the goods were dispatched via DHL we will arrange for them to collect and return the item to us. We will then investigate and if it is clearly a manufacturer defect we will replace the item or refund you in full, as required. However if the fault is not clear we reserve the right to return the item to the manufacturer for them to make the decision. Their decision will be final.
Goods Sent with Royal Mail
If your item is faulty on receipt please contact us by clicking on the "Ask a question" link within 48 hours. If the goods were dispatched via Royal Mail we will ask you to return the item to us. We strongly suggest that Royal Mail recorded delivery service is used and a receipt is obtained. This service requires us to sign for the goods. If you choose to return the goods using a different method we cannot be responsible for the goods arriving back to us. We will then investigate and if it is clearly a manufacturer defect we will replace the item or refund you in full, as required. However if the fault is not clear we reserve the right to return the item to the manufacturer for them to make the decision. Their decision will be final.
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