Payment
Delivery - DHL Courier Delivery
Delivery - Royal Mail
PAYMENT
Paypal is accepted for all purchases. Just click on the link after clicking on the Buy It Now button. We do not charge you for this service.
N.B. For all courier, next working day, deliveries the cut off time is 2.00 pm (Mon-Fri) but may be earlier, without notice, in very busy periods.
For all goods sent by Royal Mail the cut off time is 3pm (Mon-Fri) but may be earlier, without notice, in very busy periods.
For those of you who prefer, we also have a telephone Credit/Debit Card Hotline that is available, for your convenience, to enable you to pay by credit/debit card over the phone.
Please call the Credit/Debit Payment Line: 0871 200 31 66
N.B. This number is only to be used for order payments & the member of staff assisting you will only be able to process your order & will be unable to answer any general enquiries.
IMPORTANT: The payment options above are the only ones available.
We do not accept cheques or postal orders.
For all other enquiries please call one of our friendly staff at the Customer Services Helpline on 0871 200 15 22.
Please be patient as although we have a number of telephone lines certain times of the day are extremely busy.
We dispatch all items either by courier or via Royal Mail using their various services. Each item clearly states which postal service is used and this is the only option available.
DELIVERY - DHL COURIER DELIVERY
Goods are dispatched daily (Monday - Friday) via courier, on a next working day (Monday - Friday) delivery service to the vast majority of the United Kingdom mainland.
KA27, KA28, PA20 - PA88, PH10 - PH44, PH49, PH50 & ALL HS, IV, KW & ZE postcodes, along with Northern Ireland have a 2 - 3 working day courier delivery service.
A telephone number (preferably a mobile) is required with all orders and your order will be put on hold if a contact number is not provided. This is to assist the courier to deliver your order at a suitable time.
All deliveries require a signature.
The delivery time frame quoted is provided by the courier. Sometimes due to operational procedures there may be a delay in delivery. We cannot be held responsible for any loss or inconvenience incurred as a result of this delay and are unable to offer any refund on postage paid.
If your goods do not arrive when you expect them please contact DHL Customer Services on 0870 1 100 300. Please go through to the track and trace dept and you will need the JD parcel number.
N.B Collection is not possible on any purchases.
DELIVERY - ROYAL MAIL
Shipping to United Kingdom, Scottish Islands, Isle of Man, Isles of Scilly and Northern Ireland.
All items are sent as second class unless stated otherwise.
At our discretion we may dispatch some orders via the Royal Mail tracked service. This is a new service provided by Royal Mail that enables the parcel to be tracked throughout the delivery process.
Items ordered before 3pm Mon-Fri are usually dispatched that working day. Please note during busy periods we may not dispatch until the following working day.
Second class post should be delivered within 5 - 7 working days following the date of dispatch. However Royal Mail specifically state you should allow up to 21 days from the date of dispatch for delivery of the order. This is because until this time has expired Royal Mail consider the item to be delayed and not lost.
It is only after the 21 days have passed that we would be able to initiate a claim with Royal Mail for the loss and send a replacement item. There will be no exceptions whatsoever.
You would need to inform us of non-receipt via email to allow us to resolve the matter with you.
N.B Collection is not possible on any purchases.
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