Our Personal Assurance to You

We aim to supply products in top condition.  If for any reason you aren’t fully satisfied on receipt of your order, please advise us by email or in writing within 14 days.  Details on our ‘Contact Us’ page.

In the unlikely event that you are not satisfied with your seed germination, please notify us by post within 30 days of the prescribed germination time (specified on the seeds packet) enclosing both the outer packet and inner foil sachet.

In exceptional circumstances, we will issue a full refund for faulty goods.

Please note: our liability is restricted to the value of the goods ordered (and the cost of delivery only if the goods are faulty).  We cannot accept responsibility for items which fail to grow due to extreme weather conditions, over-watering or under-watering, or which have not been properly cared for.

Your statutory rights are not affected.

Our Shared Responsibility

We promise to supply you with healthy products in good condition and ask you to plant them in accordance with recognised growing instructions to enable you to get the best possible performance from them.

We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can.

However, if your plants or other plant material does not grow properly due to negligence on your part, while we may share your disappointment, we regret we cannot share your loss.

We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.

Beckfield Nurseries