We always aim for happy & satisfied customers. If you change your mind we will refund the cost of an item if returned to us in good condition within 14 days of receipt. If you are unhappy with your item, or any aspect of our service to you, please contact us so that we can find a way of rectifying this. We will post out to you within 24 hours of cleared payment whenever possible & are happy to combine postage costs or arrange for collection. Thank you for shopping with us!