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Battery Pro Inc
Battery Pro Inc
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We are a major supplier of all kinds of batteries, chargers, adapters, and some other items. We provide our customers with products of great value.
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  Welcome to Battery_Pro, here you can read some F. A. Q. before purchasing items from our shop. There are three parts including Products, Payment and Return Policy. We hope this site will help you buy items that you want successfully. Of course, if this still can't clear your questions, pls email us to steve@powersmarthk.com, we will try our best to reply you in time, or if you have any good suggestions, pls don't hesitate to let us know.
Many thanks for your attention! Have a happy bidding!

Products
 
What is the difference of Ni-Cd, Ni-MH and Li-ion?

Batteries in portable consumer devices (laptops and notebooks, camcorders, digital camera, etc.) are principally made using Nickel Cadmium (Ni-Cd), Nickel Metal Hydride (Ni-MH) or Lithium Ion (Li-ion) technologies. Each type of rechargeable battery technology has its own unique characteristics:

Ni-Cd and Ni-MH: the main difference between the two is the fact that Ni-MH batteries (the newer of the two technologies) offer higher energy densities than NiCads. In other words, pound for pound, Ni-MH delivers approximately 100% more capacity than its Ni-Cd counterpart. What this translates into is increased run-time from the battery with no additional bulk to weigh down your portable device. Ni-MH also offers another major advantage: NiCad batteries tend to suffer from what is called the "Memory Effect". Ni-MH batteries are less prone to develop this dreaded affliction and thus require less maintenance and care. Ni-MH batteries are also more environmentally friendly than their Ni-Cd counterparts, since they do not contain heavy metals (which present serious landfill problems).

Li-ion has quickly become the emerging standard for portable power in consumer devices. Li-ion batteries produce the same energy as Ni-MH batteries but weigh approximately 35% less. This is crucial in applications such as camcorders or notebook computers, where the battery makes up a significant portion of the device's weight. Another reason Li-ion batteries have become so popular is that they do not suffer from the memory effect AT ALL. They are also better for the environment because they don't contain toxic materials such as Cadmium or Mercury

What does the light indicator mean when charging battery

1. Plug the AC power adapter in a wall outlet.

2. Connect the AC Power adaptor supplied with charger to the DC in jack.

3. "Status" indicator shows RED when the charger is ready and "Charger" indicator shows flashing Green when waiting for battery pack.

4. Slide battery pack in the charger and "Charger" indicator goes RED when charging.

5. "Charger" indicator shows RED and GREEN alternatively when battery pack has more than 90% charged.

6. When the battery pack is fully charged, the "Charger" indicator shows a steady green.

7. After the battery pack is fully charged, slide the battery pack out.

8. Unplug DC power, "CHARGE" and "STATUS" indicators go out.
My new battery isn't charging. Is it defective?

New batteries are shipped in a discharged condition and must be charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to your user's manual for charging instructions. Rechargeable batteries should be cycled - fully charged and then fully discharged - 2 to 4 times initially to allow them to reach their full capacity. (Note: it is perfectly normal for a battery to become warm to the touch during charging and discharging). New batteries are hard for your device to charge; they have never been fully charged and are therefore "unformed". Sometimes your device's charger will stop charging a new battery before it is fully charged. If this happens, simply remove the battery from your device and then re-insert it. The charge cycle should begin again. This may happen several times during your first battery charge. Don't worry; it's perfectly normal.
What is the "Memory Effect"?

Ni-Cd batteries, and to a lesser extent Ni-MH batteries, suffer from what's called the "Memory Effect". It means that if a battery is continually only partially discharged before re-charging, the battery "forgets" that it has the capacity to further discharge all the way down.

To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. Your battery will remain functional, but only at 50% of its original capacity. The way to avoid the dreaded "Memory Effect" is to fully cycle (fully charge and then fully discharge) your battery at least once every two to three weeks. Batteries can be discharged by unplugging the device's AC adaptor and letting the device run on the battery until it ceases to function. This will insure your battery remains healthy.
How are batteries rated?

There are two ratings on every battery: volts and milliamp-hour (mAh). The voltage of the new battery should always match the voltage of your original. Some of our batteries will have higher amp-hour ratings than the original battery found in your device. This is indicative of a longer run-time (higher capacity) and will not cause any incompatibilities. Remember: in some cases, the voltage will differ from the original battery. This often happens when both a Li-Ion battery and a Ni-Mh battery are available for the laptop.
How long do batteries last?

The life of a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into one and a half to three years of battery life for the average user. As your rechargeable battery begins to die, you will notice a decline in the running time of the battery. When your two hour battery is only supplying you with an hour's worth of use, it's time for a new one

Payment
 
What payment methods do you accept?

We accept PayPal, cheque and postal order and money order.

Check (It may take up to 10 days to clear your check before we can send your order.).

Sorry, we don't accept bank transfer and credit card payment.

How do I send you a cheque?

Pls print the E-bay sheet to go with the cheque, or write down the auction No. and your eBay ID on the back of cheque.

Pls confirm your shipping details by email again.


Return Policy
 
What should I do if the goods I purchased are malfunctioning under warranty?
All returning goods need to apply for a RMA (return material authorization) code.

Please contact customer service for RMA code and shipping information. We only accept returned goods with RMA code.

How long does it take for the repayment?

After receiving the RMA code, our customer service specialist will contact you once we have received the returned goods.

How do I check the status of my returned goods?

Please contact us with your RMA code through our e-mail address: steve@powersmarthk.com.
My product has been under warranty period, how can I get the “RMA” service?
Please contact us, our service center will issue you a “RMA number” and you will get our service. But we will reject returns, which isn't approved by us and without “RMA number”.
How long can I receive the product that return to repair?

When you have got the “RMA number” completely and you should return your product according to our indication, our RMA service center will tell you the details.
 


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