I want you to be happy with your purchase.

You  have the right to cancel your order by email or writing, no later than 14 working days after the day of receipt of your order (UK & EU Members only).

All returns must be notified in advance to me. Items returned without written  notification us will not be accepted and it will be the buyers responsibility to pay for the items return.

All returns must be be posted and post marked within 14 days of agreement of return.

For Health & Safety Reasons, items that have been unsealed^* may NOT be returned. This does not affect your statutory rights. All items are despatched in heat sealed packets.
^*Chains may be removed from packaging to check the length is satisfactory.

You are responsible for ensuring the safe return of the item to me, at your cost. I recommend that you use either Royal Mail "Signed For". I can only refund/replace products upon their safe receipt by me. Refunds will be made no later than 30 days of receipt. of the returned item. Proof of postage is not proof of receipt. 

For Unwanted items (Applies to EU Members only)
Refunds will be made for the product costs only. No Postage costs will be refunded

For Incorrect Items (Applies to all buyers)
This is a very rare occurance. The correct item will be sent upon receipt of the incorrect item. Your costs to return the product will be refunded.

For Faulty  Items (Applies to all buyers)
Items will be replaced subject to not been neglected or mis-treated for a period of 14 days after despatch. These will be replaced by the same item. If this is unavailable, a refund or substitute item  will be offered. (ITEM MUST BE RETURNED FOR ALL REFUNDS).
  Please be aware, you will be asked to return these item(s) or provide proof of failure/item being broken upon receipt. Postage costs to return the product will be refunded.

Returns should be posted second class "Large Letter" with a certificate of posting showing the full returns address or second class "Large Letter Recorded".

If you pay by Paypal or Nochex, any refunds will be made by this method.
If you pay by Cheque or Postal Order,  refunds will be made by Cheque only. I will under no circumstance refund by Postal Order or Cash.