Your item will be sent via Courier or Royal Mail, proof of postage is always obtained. In the event items go missing I will do whatever I can to help to trace the item, refunds will not be given for lost in transit, however we are happy to replace any goods not suitable for purpose. Postage charges also include all packing materials and staff time. +++++++++++++++++++++++++++++++++++ FREE P&P on orders over £100.00 (max 1 helium) +++++++++++++++++++++++++++++++++++++ WE STRONGLY RECOMMEND RECORDED DELIVERY ON ANY ORDERS OVER £5.00 TO ENSURE NO DELAYS AND TO AVOID BEING LOST IN TRANSIT. PLEASE ADD AN ADDITIONAL 0.75pence TO COVER THIS AND ASK FOR THE SERVICE BEFORE YOU PAY.