UK customers-Items will be sent by Royal mail 1st Class recorded and will need to be signed for. International customers-Items will be sent via Royal Mail International Recorded Air Mail and will also need to be signed for. Delivery times may vary as items are Hand-made to order, usually We aim to dispatch items within 1-2 working days but during busy periods it may take up to 10 working days and International can take a while longer to arrive. (Please bare this in mind when filling out the DSR's) Also please note that we will not be held responsible for items that are not signed for or not collected from sorting offices. PLEASE NOTE that postage is non-refundable.