Return & Refund Policy: If you are not 100% satisfied with your item we will gladly accept it back for a full refund provided your initial request to return the item is within 7 days from the date of purchase. If your initial request to return the item is after 14 days from the date of purchase unfortunately we would be unable to accept the return request. All returns must be received in perfect re-saleable condition in order for refunds to be granted. If the item you return does not arrive in perfect re-saleable condition we cannot offer any refund. In order to begin the eBay returns process please view your 'Won' items in My eBay. Locate the item that you have purchased from us and then click on the down arrow on the right hand side. Click on the 'Return this item' option. Please fill out all the necessary information on this page and also give as much additional information as possible as to why you wish to return this item. Once your item has been returned to us, your refund will be processed within 24 hours.Tele: 01522 548463 / 0776 1155546