 |
| Q:Does the cape have sleeve/arm/holes? |
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| A:Please read the description and fitting advice again, it will definetely say if there are sleeve/arm/holes or not. |
| Q:Is the hood detachable? |
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| A:Please read the description again, if its detachable it will definetely say it is. |
| Q:Can I change payment method? |
|
| A:AxlClothing do not take card payments over the phone, cards are only accepted through Paypal. If you have a problem paying by card through Paypal and cannot rectify this with Paypal, you could pay by Postal Order or UK Personal Cheque although they are much slower. It could be 2-3 weeks, longer Christmas time, from sale date before item arrives. |
| Q:What does it measure across the chest? |
|
| A:Look on listing at Garment Measurements and your size - halve the bust measurement for armpit to armpit e.g. across the chest. |
| Q:What is your return policy? |
|
| A:Returns accepted within 14 calendar days of delivery date subject to item condition on return. Read full Returns info in my ebay shop as it may affect your rights. PLEASE USE EBAY RETURNS. |
| Q:Do you combine postage/shipping? |
|
| A:Unless lightweight items its usually not cost effective to combine in one package, the combined weight makes it more expensive than posting 2 separate packages. Also each item sent by Royal Mail Recorded Delivery is automatically insured up to 100 times cost of 1st Class postage. |
| Q:When can I expect my order to arrive? |
|
| A:I changed my terms to show it can take up to 4 working days (weekends & public holidays do not count) to process items but this is my safety zone in case I have a hitch my end. Majority of items go out fast within 24-48 hours of confirmed payment. Despatch info mails are sent so you know when it went off. |
| Q:How much is the postage and packaging charge? |
|
| A:There is no P&P charge. Royal Mail Recorded Delivery or trackable signed for courier services are used, if you are out a card is left to arrange redelivery or you collect from local sorting office. |
| Q:Do you ship Internationally? |
|
| A:Yes, ROYAL MAIL INTERNATIONAL SIGNED FOR which takes 4-14 days and covers goods up to £32. Extra UK or International shipping/postage insurance of £5 for every £50 value can be added. Please note some countries cannot be covered by any shipping insurance. |
| Q:I want a size that's not listed, what's the chance you have it? |
|
| A:Quite high, its always worth emailing me if you can't find the size or colour you're looking for in a particular style. |
| Q:Can I have shipping insurance? |
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| A:ROYAL MAIL INTERNATIONAL SIGNED FOR is covered up to value £32. I recommend taking out additional insurance to Asia, Japan, North & South America £5 for each £50 value, majority of my items would cost an extra £5 to be added to p&p/shipping cost. Some countries are excluded from international shipping insurance. |
| Q:What if I want it the next day? |
|
| A:You can choose to pay £8.25 for Royal Mail Special Delivery next working day guaranteed by 1pm service (add £2 for a Saturday delivery). Every effort will be made to despatch asap following cleared payment. If its very urgent e.g. you need it for a funeral, please email me straight away to let me know. |
| Q:I want different measurements from those shown? |
|
| A:Listings have garment measurements for each size & fitting advice which should be enough. If you really must have a different measurement please email although it may take some time during busy periods. Most emails are for garment measurements are already on the listing! |
| Q:I am worried about ordering the wrong size have you any advice for me? |
|
| A:Don't buy close fitting items if you not in proportion it will not fit (next size up usually better). If big for size always choose next size up. If small/petite do not buy standard/average or generous cut item, fashion styles can be slim fitting. David Barry styles are good standard/average womens fit while Kesta are on slim fitted side. |
| Q:I need to exchange the coat I've bought for another size, is this ok? |
|
| A:Yes you can return it for a refund using ebay returns where you can print the return address. Return advice is sent with each item. Once refunded you can buy your new choice again. The buyer pays all return postage/shipping costs. Note: Return address is on the invoice, on Packing Slip and printable within ebay returns when you process the return |
| Q:What if you haven't got the size in the style I want? |
|
| A:Sometimes there's just is not enough time to relist items so if you do not see the style, size or colour you want just email me, I will list it if its still in stock. |
| Q:Are your coats in stock all the time? |
|
| A:Yes if its listed its in stock at that time, sometimes there may be a slight hold up, if that happens you will have choice of waiting for the item or a full refund. If a problem should arise you can choose another item or have a refund. |
| Q:Can I come and try them on? Can I just collect from you? |
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| A:Sorry no its not possible to try anything on. It may be possible to collect/return only, please email me for details. |
| Q:I'm worried about using Paypal, have you had any problems with them? |
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| A:No problems whatsoever, 99% of my buyers use it. Just follow Paypal's own security measures and you'll be fine, it really is one of the quickest safest way to pay for items I have come across. Cheques can take up to 2 weeks to process, who wants to wait that long. |
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