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RETURNS POSTING/SHIPPING ADVICE: Axl Clothing comply with ebay listing rules, the Distance Selling Regulations 2000 and the UK Sale of Goods Act (available on ebay). Emails are sent throughout for peace of mind.
TO RETURN AN ITEM:
SIMPLY RETURN IT FOR A REFUND (subject to returned item condition*) USING THE EBAY RETURNS PROCEDURE Ebay Returns gives you the return address label to print off. Returns are accepted within 14 days of the delivery date, a refund less postage is made via Paypal (no cheques issued).
EXCHANGES: Just buy the item you want from my ebay shop (email me if you cannot find it).
*Returned items must be: unworn/unmarked in new condition, carefully folded, securely repackaged, correctly labelled to the Sender/Return address on the Packing Slip or Invoice. myHermes has the sender address on the label or ebay Returns will let you print the return address. Please enclose a copy of the Packing Slip or other item ID inside the package. Failure to enclose adequate item and ebay identification (preferably Packing Slip) can delay or even prevent the refund.
Advice to ensure returned item is in new condition for a refund Do not wear it out! Try it on carefully, don't get make-up, lipstick marks, deodorant marks etc on it. Do not tear off tags/labels until you are sure you are keeping it. Hang it up until you decide whether to keep it (if you smoke please hang it somewhere smoke free if possible). Fold it neatly before putting into a return bag, please do not screw it up! Items returned in poor condition cannot be resold as new and are not accepted. If you find yourself in this position you could try to resell it yourself.
RECOMENDED OPTIONS FOR SAFE RETURN:
RETURNS DURING ROYAL MAIL STRIKE/S OF MORE THAN 5 CONSECUTIVE DAYS: please use myHermes Delivery Service, you may be able to send a package up to 2kg for only 3.60 please see ebay announcements/Royal Mail strike/alternative carriers for ebay discount code (or get latest code from myHermes website) - enter just before checkout and click 'recalculate') or myHermes website for full details how to send a package: 1st-2nd Class Recorded Delivery or package + Proof of Postage Certificate always keep Post Office receipts.
All return post/courier/shipping is paid by the buyer. Axl Clothing is not a catalogue/pay on account company and does not pay buyers' return postage. Post/courier/shipping charges are kept as low as possible and there is no 'handling or restocking fee' for returns as with some internet shops.
TO ENSURE YOU RECEIVE YOUR PACKAGE SAFELY a despatch email is sent out with the courier/post/shipping info and the reference or tracking number if applicable.
Most cases of non-communication are when the buyer does not receive ebay and/or shop emails, they may go directly into your spam or delete files. You can avoid this by adding ebay and axlclothing@btinternet.com as friendly email addresses to your anti-virus protection (sometimes called a 'white list') to accept emails (especially if you do not regularly look in your ebay mailbox).
UK PACKAGES SENT BY MYHERMES DELIVERY SERVICE 3-5 DAYS DELIVERY DURING ROYAL MAIL UK WIDE STRIKES UK packages sent Royal Mail (it will say so on your despatch email) If you are out it may be left in a 'safe place' with someone in your household or a neighbour but must be signed for, if no-one is home, a redelivery card will be left, myHermes attempt delivery 3 times.
PACKAGES SENT BY ROYAL MAIL: have a reference or tracking number you can check on the Royal Mail website www.royalmail.com and/or ask your local sorting office asap. No responsibility is accepted for non-deliverable/uncollected/lost/stolen packages.
Packages sent by Royal Mail and not collected from UK and International depots are returned to sender after a certain time (varies from country to country).
ALTERNATIVE DELIVERY ADDRESS: you can give an alternative delivery address at the time of payment, however, if you decide to give an alternative address after payment, it may have already gone out, if it has it cannot be recalled. myHermes accept a 'safe place' for delivery but must have a signature for AxlClothing packages.
If you give an office address, you must ensure you have the authority and its safe to do so. Whoever accepts the package from the Postman and signs for it has to be trusted to pass it onto you or keep it safe for you. Please bear in mind that if your company has no-one on Reception, a package could be handed to any available person to accept it on your behalf.
INTERNATIONAL SHIPPING RETURN ADVICE (as above plus): Use a secure shipping method (signed for/trackable) should be used to cover YOUR possible loss.
USA & CANADA Ship Fedex or USPS with Customs Declaration/Dispatch Note 'Customs Form PS 2976-A' MUST BE CLEARLY MARKED/CROSSED IN BOX 'RETURNED GOODS' e.g. Returned Goods to UK sender (if wrong box crossed US & UK Customs Duty payable by Buyer). Return shipping is expensive, an option to consider is reselling as new within US/Canada to limit further cost.
International packages are sent by ROYAL MAIL INTERNATIONAL SIGNED FOR takes 4-10 days depending on destination and distance from international depots.
Please read Size & Ordering Advice above  |