For any problems, however small, with your order please advise by Ebays messaging service – I value my customers and strive to provide a great service and are here to help. You'll always be treated just as I like to be treated...fairly If you wish to return an item please let me know within 7 days of receipt and you will issued a returns authorisation number with instruction on how to return the item. Delivery postage is non refundable and return postage must be paid by you (unless I have made an error or the item is faulty or damaged). Item must be returned within 14 days in an unused condition and in its original packaging. For special orders, personalised or clearance items these are not returnable unless an error has been made or they have been received damaged or faulty. Full terms and conditions of sale can be found clicking on the ’postal and shipping’ link on our shop page.