New
Items
New items must be unopened, unused and returned
in the original packaging.
The cost of goods will be refunded, shipping costs
are non-refundable.
Reconditioned
/ 2nd User Items
Reconditioned / 2nd user items must be
unopened, unused and returned in the original packaging.
The cost of goods will be refunded, shipping costs
are non-refundable.
Faulty
Goods
Faulty Goods must be returned in the original packaging.
All full refund including all costs incurred will
be given on inspection of the item.
N.B. This does not include items
damaged in transit, please see shipping help for
items damaged in transit.
Returns
Procedure
Please contact us immediately for a returns
authorization if you wish to return an item.
Any item returned without authorisation or not in
original packaging may be rejected.
Refunds
Refunds will be issued within 7 days by the original
payment method.
For
full details on all AndeeKnits Policies, please
see Terms and Conditions.
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