Anastasia’s Returns Policy
Refunds on Auction items are not given if you have bid incorrectly or the item does not fit. We will exchange the item for another size if we have it in stock, but not another style. All postal charges must be paid by you. All items exchanged must be unworn and with the original labels on.
If an item is faulty a full refund will be given including the return postage
Buy It Now Items:
Refund: If you have purchased a Buy It Now item and are not 100% happy, you may return your item within 7 days of receipt of your item to arrange a refund less postage.
Exchange:
You can exchange your Buy It Now item for another Buy It Now item, you must return the item within 7 days of receipt. Before returning the item you must e mail us which replacement item you require to check we have it in stock. When the item is received back we will issue you with an invoice for the extra charges.
Please note that you must return the item by recorded delivery at your cost with the returns slip duly completed.
Any extra costs will also be charged to you.
Please note that international customers will need to pay return postage at the advertised rate for the replacement item for all exchanges.
All exchanges are subject to the replacement item being available and in stock.
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