Customer Service
Why are you not replying to my emails?
We reply to all emails. These are answered
in the order they come in. Please allow up to 24 hours for an email to be
answered. The most common reasons for emails not being "answered" is that
they fall into your spam filter, you are checking the eBay message system
not your email or we have sent the email to the email address you used when
paying (often the Paypal email) and you are looking for a reply in a
different email. If we do not have the answer to your question straight away
we will inform you and be in touch when we do have the answer.
Do you do combined postage?
Yes we do do combined postage just buy more
items before paying and our cart system will collate them for you and not
charge you any extra.
Do you have size X?
Probably! Please check the item in our store
have a look in the category that pertains to your item and you will find all the
sizes in there. Not in there? Then we won't have your size sorry.
Do you have a returns policy if it doesn't
fit I don't like it etc.?
Yes please click on our T & Cs below to read
about our returns policy.
I live in X country how much is it?
Please check the item listing. At the bottom
there is an automatic shipping calculator for other countries. Signed for is
the tracked shipping option for international orders.
I want to buy many items how much is
it?
If you want to buy more than 8 items you may
qualify for wholesale pricing please contact wholesale@freedomworldwideltd.com.
Payment details
How do I pay?
You can pay either using Paypal, credit or
debit card, cheque, postal order (both to AllStarCostumes) or bank
transfer, details given in our cart system.
What is this Cart system?
This is our payment system it can remember
your details for next time you visit and is no different to paying on a
website.
I can't pay with the cart?
Please use the link in the payment email
sent to you.
Whats your paypal address?
Please use our cart system to pay our Paypal
address is automatically filled in here. Along with other neat features to help
you and us get your item to you quicker. To pay using our cart system click on the link
in your winning buyer email.
Where do I send my cheque or postal
order to?
AllStarCostumes, 17 Falconry Court, Fairfield South, Kingston Upon Thames, KT1 2UR.
Can I pay over the phone?
Yes 0208 541 5357.
Shipping
Where will you send my item?
To the address you provide in the cart when
you pay
When will you ship my item?
Items will be shipped same day if ordered before
2pm and within 24 hours if ordered after 2pm.
When will I get my item?
This is up to you! We offer a number of
different shipping options for your service. TRACKED mail is quoted by Royal
Mail to take 2-3 workings days. For a specific date we only
recommend using our couriered next day service which only costs £3 more. All of
these options are available in our cart when you come to pay.
If I buy today will I get it tomorrow?
Yes! if you buy before 2pm and choose the next
day courier option.
Can I pick the item up?
We are sorry our warehouse is not manned and
therefore you cannot pick your item up.
I've placed my order and my item has
not turned up what now?
Please refer to the tracking details (if you
have chosen this option) in your item shipped email that was sent upon
shipment.
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