CUSTOMER SERVICE

We will endeavour to send out send out all items within three working days of purchase. Therefore you should expect your item within 5 working days. Please do not contact us before this time has lapsed.

Should you require your item urgently then please contact us prior to sale and we will confirm that this is possible, and get it out to you hopefully by next day..

Please do not email us, but use the Ebay messaging system. These messages are answered promptly throughout the day…EMAILS ARE NOT, as we have too many to be able to read.

The same applies if you have any other queries about an item for sale or about a return (see our returns policy).

All queries will be dealt with, not ignored, so please show a little patience at busy times.

RETURNS

Any item bought at the BIN (buy it now) price will qualify for exchange or possible refund if you do not see anything else you may like to have from our shop.  Any such item must be returned within 7 days of receipt, but you must notify us of any item you are dissatisfied with within 3 days of receipt, when we will issue authorisation for its return. The item must be in original condition, free from perfume and other odours and un-marked.

Any such item must be accompanied by your User ID and item number, otherwise we have no way of knowing who it is from…Name and address are not good enough, as they do not show on our Ebay SALES list.

Please use recorded delivery for return, otherwise there is no guarantee of its arrival and we will not take responsibility for items which do not reach us.

Items bought at auction do not qualify for refunds. Exchange may be considered in exceptional circumstances, but this is at our discretion.

N.B. Only the FVF (Final value fee or cost of item) is refundable; postage and packaging isn’t and a re-stocking fee of 10% will be charged for items which are simply found to be unsuitable.

Faulty goods
We have a strict quality control check before goods leave us, however in the unlikely event that your item should be found to have a manufacturing fault, we will issue a full refund.

TERMS AND CONDITIONS

Please read the following terms and conditions of use before bidding or purchasing from So_So_Sexy  auction site or ALL SO SEXY_EVERYDAY FASHION store

• Please be sure of the size and colour of your item before you make a bid or purchase. All sales are final. By bidding or buying you are accepting our Terms and conditions.

• Any item not paid for after seven days will be referred to Ebay and a possible Ebay strike will be made and negative feedback could be left.

• Any bid made in error should be reported immediately and we will endeavour to remove it from the auction. This can only be accepted if the auction still has more than 12 hours to run. Once the auction is finished your bid cannot be retracted and you have entered a contract to buy.

• Only items bought at BIN price qualify for automatic refund or exchanage. The FVF will be credited but not postage costs. A 10% restocking fee will be charged on refunded items.

• Any faulty item will qualify for a full refund , providing the item, under examination, proves to be a manufacturing fault.

• All returns, faulty or otherwise must be notified to us in writing to our Ebay messaging service, within three days of receipt. An authorisation notice will be issued and the item must then be received by us within seven working days of receipt. Any item received outside these timescales will not be accepted, and will be returned to the buyer.

• Items bought at auction  do not qualify for refunds but an exchange may be offered at our discretion, as long as the new item is not more expensive than the initial item after a 10% fee has been deducted to cover postage of the new item chosen. The same procedure of notification and return within seven days apply as stated above.

• SWIMWEAR, LINGERIE and EROTIC CLUBWEAR (items having a gusset)…Also Earrings,  are not returnable under any circumstances unless found to be faulty.

• Return postage is  the buyers responsibility with the exception of faulty items when postage WIL be refunded by us..

• We will endeavour to get all items to you within the timescales mentioned in  Customer Services. However we will not take responsibility for delays due to outside sources such as Postal strikes or delays with carrier companies.