We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from us, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you. We Do Not accept any responsibility fot items delayed in the post as we have no control over this.