Upon receipt of payment goods purchased are promptly dispatched by 1st Class Royal Mail Recorded delivery service (except for large items or heavy items which are sent DHL). Once you receive your goods if in any way you are unhappy with your purchase we offer a no quibble 14 day refund policy, goods must be returned unworn and with all labels still attached. Please contact us before leaving feedback as problems can be resolved. Thank you for purchasing from ACTIVE GEAR SPORTWEAR