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All Prices Quoted On This Website Include VAT
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Payments can be made by the following ways.
PAYPAL
Please note that you will not be charged for using paypal, you do not need to have a paypal account to make a payment by credit/debt card through paypal.
CREDIT/DEBT CARDS.
We accept all major credit/debt cards through our secure ssl online payment gateway.
 CHEQUE/POSTAL ORDER.
Payment can be made by cheque or postal orders made payable to
ACKOS DIY DECORATIVE.
(Please allow upto 3-5 working days for your cheque to clear).
PAYMENT BY TELEPHONE.
Telephone us with your order and payment details on 0845 838 1286
FAX US YOUR ORDER
Fax us with your order and payment details on 0845 838 1287
 BANK FUNDS TRANSFER.
Payments can be made directly into our bank account by transfering funds from your bank account to ours,please allow upto 3 days for payment to show in our account(our sort code and account details will be given on request).
Delivery Prices & Terms.
(*over 96% of orders are delivered next working day after dispatch).however next day service is not gauranteed, Please allow 3-5 working days after cleared payment for delivery
 Any Questions regarding delivery please contact customer services
Dispatch
Orders Will Be Dispatched as soon as payment has cleared.,An E-mail Will Be Sent To Confirm Your Order Has Been Dispatched. however orders dispatched via our national carriers are sent on a next day service but this service is not guaranteed.
Please allow upto 3 working days for delivery
Delivery & Shipping
We Will Deliver Your Order To Any UK MAINLAND Address, however We Can Deliver To All Areas Of The UK
Due to additional charges imposed by our couriers for deliveries to the Scottish Highlands, offshore islands and Northern Ireland, a surcharge may be levied to cover carriage to these postcode areas (listed below). We advise customers to contact us for a final postage fee before finalising orders.
AB31 to AB38, AB41 to AB45, AB 51 to AB56, BT, FK19 to FK 21, HS1 to HS9, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, KA27 to KA28, KW1 to KW3, KW5 to KW17, PA20 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, TR, GY & E1 to ZE3.
PLEASE CONTACT US WITH YOUR ORDER DETAILS AND SHIPPING ADDRESS AND WE WILL LET YOU KNOW THE SHIPPING COSTS.
We take great care packaging every item to ensure safe shipment to you. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque.
We Will Always Require An Authorised Signature When Delivering Your Goods.
Please Note That Deliverys Are Made During The Working Day Therefore If You Are Unlikely To Be In Maybe Consider Having Your Order Sent To An Address Or Your Place Of Work Where It Can Be Signed For.
Difficult To Find Address Many Take A Little Longer. With Some Of The More Remote Areas Of The UK.
Delivery Times
Goods are usually despatched within 24 hours, but please allow up to 5 working days for delivery. We will endeavour to deliver goods within in the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 7 days for despatch of the goods. For delays of more than 7 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or in-correct goods supplied must be noted on the delivery consignment note at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit:
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 24 hrs of the delivery.
Shortages:
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 24 hrs of the delivery.
In-Correct Goods:
It is your responsibility to notify us of any in-correct goods supplied within 3 days from delivery.
Non-Deliveries:
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
IF YOU DO NOT DO THIS WITHIN THE TIME SCALES GIVEN WE SHALL HAVE NO LIABILITY FOR SHORTAGES, NON-DELIVERIES, IN-CORRECT GOODS AND FOR GOODS SAID TO BE DAMAGED ON DELIVERY!
Cancellation of Orders
PLEASE NOTE THAT ALL OUR PAINT TINTED COLOURS CANNOT BE RETURNED OR CANCELLED AS THESE ARE MADE TO ORDER ONLY.
Before Despatch: The placement of an order confirms your acceptance that we have up to 7 days to despatch your goods from cleared payment. For delays of more than 7 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
After Despatch: Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 15% of the invoice price to cover re-stocking and administration costs.
Returned Goods
If you are not totally satisfied with your purchase, you can return it within 21 days from date of purchase for credit or refund (excluding delivery charges) provided it is in pristine condition in it's unopened original packaging. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be refunded.
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