ERRORS

All information provided ABC Products and it's representatives in whatever form or medium is provided free of charge and to best effort. No information is guaranteed 100% accurate and we do not accept liability should any information be detrimental to yourself or a third party. From time to time errors may occur, we're only human, and we will do everything in our power, within reason, to resolve them speedily.

ABC Products reserves the right to change the price, specification and availability of any item as it wishes without liability should it cause you or a third party problems.

In the unlikely event of prices going up, or having to substitute an item, we will contact you before proceeding, as your offer to buy is no longer valid.

RETURNS

7 DAY COOLING OFF PERIOD

By law, when buying at a distance you are allowed 7 day from receipt of goods in which to change your mind. This may be because you made an impulse buy or simply chose the wrong item. 

It is not a "try before you buy period". All sealed items should be returned unopened and fit for sale as new. If they are not, a charge may be made at the managers discretion for loss of resoluble value.

Postage cost are none refundable.  

You are responsible for your own shipping cost  to send products back. You should make sure you use a postal service that can prove we have taken delivery.
 

MONTH SWAP-OUT PERIOD

If a product becomes faulty in the first month of ownership we will swap it out for a new item on the self, subject to stock availability. Due to the complexity of some products we sell we may request you contact the manufacturers technical support line to confirm it is a fault.

MANUFACTURERS WARRANTY

If a product becomes faulty in the following 11 months of ownership it is repaired under the manufacturers 12 month warranty. This will involve returning the product back to it's manufacturer repair or replacement.

ABC Products is always happy to intervene on a customers behalf if they have any difficulty in getting a manufacturer repair. You can send you product back to use within the first 12 months but we only send it on to the manufacturer so it's quicker if you go direct.

The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.

We recommend you keep your camera box and packaging and either send you warranty card in or keep to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £5. 
 

RETURN POSTAGE CHARGES

If we send you the wrong item and the error is ours we will refund your postage costs.

In all other return cases each party (ABC Products or the customer)  is responsible for their own postage costs.