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If a product becomes faulty in the following 11 months of ownership it is repaired under the manufacturers 12 month warranty. This will involve returning the product back to it's manufacturer repair or replacement.
ABC Products is always happy to intervene on a customers behalf if they have any difficulty in getting a manufacturer repair. You can send you product back to use within the first 12 months but we only send it on to the manufacturer so it's quicker if you go direct.
The guarantee may become void if the equipment has been impacted, dropped, affected by liquids, sand or moisture, tampered with or affected by chemical/battery corrosion or leakage. In rare cases where the item is uneconomical to repair the manufacturer may replace the item or if discontinued replace with the nearest model.
We recommend you keep your camera box and packaging and either send you warranty card in or keep to hand as these are usually required. You will also need proof of purchase which is the invoice we provide on the outside of your delivery container. We can provide a duplicate invoice if it becomes lost but there is an administration and postage charge of £5. |