We understand that sometimes a purchase may no longer be required. If you would simply like to return the item, then we can refund the purchase provided the following conditions are met:

DO NOT MAKE USE OF THE ITEM OR ANY OF THE PACKAGE CONTENTS. DO NOT OPEN ANY SEALED ITEMS THAT COME IN THE BOX. THE ITEM MUST BE RETURNED IN BRAND NEW CONDITION.

You must notify us of your intent to return the item to us within 3 days. The item must be posted back to us to the address on the invoice within 7 days from the date of receipt.
The item must be returned unopened and unused in its original factory condition, and all leads, batteries, memory cards, CD's, manuals and ANY accessories etc must be in the box as they were provided. We will not refund any item that shows signs of use or is not returned in pristine condition with all its accessories.

Please send a covering letter with the return, and state clearly the reason for return. Also send a copy of your original A.V.A Electrical Ltd.  invoice with the return.

The item must not be damaged or marked in any way at all. If the device shows any sign of use, then it will be classed as second hand, and may not be eligable for a full refund, and therefore returned to you at your cost.

It is advisable to return your order via Royal Mail Special Delivery, as we cannot take responsibility for items lost in transit. We do not cover your return postage costs, neither will we refund the original P&P charge.

Prior to using the item, please ensure you read the instruction manual, to fully understand the operations and features of the equipment.