 |
| Q:Is this item brand new as you would buy from a shop? |
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| A:All our Items are brand new as you would buy from a shop. |
| Q:I would like to collect this item in person and wondered where you are? |
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| A:Cash on collection is welcomed please contact us 36 hours before you would like to collect with a time when you would like to collect the otem - we will provide the best address to collect from when we know when you would like to call - PLEASE DO NOT TURN UP WITHOUT PRIOR ARRANGMENT |
| Q:I purchased a swim seat from you and it is for 3 years + |
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| A:I am sorry for any confusion – this swim seat is for age 3m-18m it states 3+ as it is not to be used on own till three years – if you take it out and inflate you will see there is no way a 3 year old would fit in it.
My 9 month has one and it is perfect size for him.
If you find it is not suitable on opening please let me know
kind regards sarah |
| Q:Are these mats suitable for outdoor use |
|
| A:All our mats are designed for indoor or outdoor use and are fine to be left out all year round. |
| Q:I would like to buy 2 or more of the same item do you offer a combined postage charge |
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| A:Yes. we have set ebay to automatically combine and reduce postage for multiple buys of the same item - if you look on postage charge section it will detail full costs |
| Q:Do you combine postage on multiple purchases of different items? |
|
| A:Yes - we will always combine purchases but we have to do this manually so please wait for us to do this before paying. We charge a maximum of 9.99 for multiple purchases below 30kg in weight - this exludes mats. |
| Q:What service do you use to send items |
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| A:Items are sent via royal mail or courier - all items are sent within 1 working day and take between 1-3 days to arrive depending on service used. |
| Q:Where is my item it has not arrived? |
|
| A:I am sorry your purchase has not arrived–all items are send same or next working day via royal mail. Please could you check your local post office/sorting office to see if it is there - please let me know if not arrived or you cannot locate them in the next 2 working days we will then trace our end. We are sorry you have had to wait for this item. |
| Q:Late Payment |
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| A:Please do not worry if you have had a payment reminder for your item - we are happy to wait for payment for upto 18 days from purchase - if you believe it wil be longer than that please let us know
thanks sarah |
| Q:Where do i send a cheque/postal order |
|
| A:please send cheques made payable to
s proffitt
unit 1 229 derby rd
spondon
derby
de21 6sy
thank you |
| Q:I want to pay by bank transfer |
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| A:payment by bank transfer is fine. Payments to hsbc please inform us when you have paid by bank transfer through ebay messages and include in your payment your ebay id as you payment reference.
sort code 403519
acc number 91307231
acc name sj proffitt. |
| Q:I would like to return an item |
|
| A:Please return any unwanted or faulty item to
unit 1 229 debry rd
spondon
derby
de21 6sy
if the item is unwanted we will refund the item cost - full refunds are issued for faulty items. |
| Q:The item is not what I expected |
|
| A:We are sorry tis is not what you expected - please contact us through ebay messages and we will get back you as soon as we can
kind regards
sarah |
| Q:We need to contact you by telephone but can not get through |
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| A:Due to a massive growth in sales we have had to have all hands on deck sending items and processing orders - we are looking to set up a customer hotline as soon as we can and will advertise this number as soon as it is up and running - if you have any specific questions please contact us through ebay messages and we will reply as quickly as possibl |
| Q:What size is this item |
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| A:Please check the item detail page as all sizes are listed there - if you still do not find the information you need please contact us through ebay messages |
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