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Who are you? |
We are a specialist supplier of used,
refurbished and new Hewlett-Packard, Compaq and DEC Equipment. For more
see About us.
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Where are you
located? |
We occupy modern premises in central Derby.
For directions see How to Find Us.
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How can I contact
you?
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By phone, fax or email. For details see
Contact Us.
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How do I know which
product to choose? |
If you have any questions about product
selection, Contact Us for advice.
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Why should I buy used
equipment? |
Using 3prime solutions to source your I.T.
requirements in the "surplus" I.T. markets can make your budget go so
much further, saving you thousands of pounds.
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Can I buy new equipment through 3prime solutions and still save money?
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Yes. Thanks to our network of suppliers
across the globe we can pass substantial savings on to our customers
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Do you sell spares
for all manufacturers? |
Our expertise lies with Hewlett-Packard,
Compaq and DEC equipment. However we are happy to source other
manufacturers products from our suppliers.
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How do I place on
order? |
We will accept your company purchase order,
or you may use our Fax Order
Form. For more see How To Order.
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What payments methods do
you accept? |
We are currently able to
accept payment by debit or credit card. We can also accept
prepayment prior to release of goods by proforma invoice, BACS, Wire
Transfer or 3prime solutions Credit Account. For details see
How To Order.
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What additional
charges might I expect to pay? |
In addition to the basic item price, a
charge is also made for delivery. This is shown on your Order
Confirmation. See also our Shipping Policy.
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How do
I open a 3prime solutions limited credit account?
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Simply complete our
Online Credit Application, or print
our Fax Credit
Application if you prefer.
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What are your delivery options? |
Most orders are shipped for next day
delivery, although other shipping options are available on request. See
our Shipping Policy.
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Do you ship
overseas? |
Yes. We are able
to ship to most places around the world. For details see our Shipping Policy and Contact Us to request a quotation.
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How can I
track my order? |
You will be
advised by email when your order is dispatched. All items shipped by
3prime solutions courier can be tracked in transit using
Track my order
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What are your product warranties? |
The warranty
offered will depend upon the item and is shown on your invoice. For more
see our Warranty policy
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How can I check if my defective part has manufacturers warranty?
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For warranty
information go to
http://h41102.www4.hp.com/warranty/status/index.asp |
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My goods arrived
damaged, what should I do? |
Firstly, if
possible, make a note of any damage when signing for your goods. Then
Contact us for advice. Any returned goods
should be accompanied by a Warranty Returns Form, available online
through our Warranty policy.
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How
do I return goods to you? |
Firstly
Contact us for an RMA number. Your returned
goods should be accompanied by a Warranty Returns Form, available online
through our Warranty policy.
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I have a
problem using your website, what should I do? |
Please report
any difficulties with the website using our online
Feedback facility, or
by emailing
info@3prime-solutions.com
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