| Terms
And Conditions |
All our items are
brand new unless otherwise stated.
We cannot be held
responsible for manufacturers faults, BUT we will honour our terms and
conditions, faulty products must be reported within 48 hours of purchase
for a full instructions of replacement / refund of The Bid / Buying Amount
at our discretion. (Postage and Packing is not included in any refund
given)
If you feel there
might be a problem, please feel free to inform us - after all we're only
human, mistakes can happen!
We would also prefer
to be contacted with any problems you might have with any of our products
before leaving Feedback (Please give us a chance to solve any problems
you may have - Thank you.) |
| Images |
Product images are
for illustrative purposes only and may differ from the actual product.
We strive to faithfully reproduce images of the items we sell, however,
manufacturers constantly update and improve the design and specification
of products and it is not always possible to update product images as
quickly as the lines change. The item you receive will be of equal quality
and value to that shown in the listing.
In the case of listings
where we have indicated that the colour of the item may differ from the
colour represented in the listing pictures, please be assured that quality
will not be compromised and that the item will be identical to the product
displayed in every detail apart from the colour.
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| Contact
Us |
| Please email us at
the following address: 247bid@tooltime.co.uk
Please make sure you
have read the description and the information above before emailing us.
You will need to know the item number for all correspondence.
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| Unwanted
Items - Returns |
| We offer a 14 day money
back guarantee.
If for any reason
you are not satisfied with your goods, we will refund the price of the
goods provided that they are returned unused and in original condition,
together with the original packaging (if applicable), within 14 days of
the date of the invoice, a copy of which must be returned with the goods.
You must take reasonable
care of the item/s and must not open them. You will be responsible for
the shipping costs both to and from your address. We cannot accept responsibility
for returned items damaged or lost in the post so advise you take out
postal insurance. To cancel your order you must advise us by email or
in writing.
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| Purchasing
Our Goods |
| After successfully
winning an item, please make your payment within (5 Days).
Please note: Full
payment is expected within 5 Days of our BUY IT NOW or AUCTIONS ending
to avoid negative feedback being left. Please don't bid if you can'y pay!
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| Faulty/Damaged
Items - Returns |
We will endeavor
to replace all broken items or give a refund of the bid / buying amount
at our discretion. All returns must be in their original packaging.
We cannot accept responsibility
for returned items damaged or lost in the post so advise you take out
postal insurance. Any
refund amount will only cover the amount of your purchase bid and will
not include any postage and packaging. |
| Payment
Methods |
UK CUSTOMERS: We
accept Paypal, NOCHEX, Cheques, postal orders (uncrossed please).
OVERSEA CUSTOMERS:
We Only Accept Payments by PAYPAL from overseas customers in Pounds Sterling
Only - (GBP).
We do NOT accept FOREIGN
CURRENCY MONEY ORDERS or INTERNATIONAL CERTIFIED / UNCERTIFIED CHECKS.
For anyone who needs clarification, this means that if you are a resident
outside the UK, you need to check the exchange rates from Pounds Sterling
(GBP) to your currency at http://www.xe.com/ucc and pay via Paypal in
Pounds Sterling (GBP). |
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| CLICK THE NOCHEX BUTTON
when paying please include the item number in the message box. |
| Delivery |
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| All
items will be sent by Royal Mail, DHL or Parcelforce |
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| We are not responsible
for delivery times.
Delivery times are
provided by the carrier, excluding weekends and bank holidays, and may
vary with package origin and destination, particularly during peak periods.
Items will be dispatched
to the address as listed on your eBay account. Amendments made through
PayPal or via email wil not be accepted, under any circumstances.
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| Payments made by PAYPAL,
(Pounds Sterling only (GBP))- UK & OVERSEAS - GOODS will be normally
be shipped within 2 workings' days' IF NOT SOONER
Payments made by NOCHEX,
(Pounds Sterling only (GBP)) - UK ONLY-NO ACCOUNT NEEDED - GOODS will
be normally be shipped within 2 workings' days' IF NOT SOONER
Payments made by Postal
Orders - GOODS will be normally be shipped within 2 workings' days' IF
NOT SOONER (Applies to the UK ONLY)
Payments made by Personal
Cheques - GOODS will be shipped once your cheque has cleared our banking
system, normal 5 to 7 working days. Details of how to pay by personal
cheque or postal order will be emailed to winning bidder or you can complete
the checkout. (Applies to the UK ONLY)
If paying by Cheque(s)
or Postal order(s), Please remember to write your username and item number(s)
on the reverse side of the Cheques or Postal orders. PLEASE INCLUDE YOUR
POSTAL ADDRESS. (This will help us dispatch your goods quicker) - (Applies
to the UK ONLY)
Please be sure to
check all charges for the item before bidding or buying.
We do not ship to
PO box numbers or British forces address (sorry).
All our items are
professionally packaged and our p&p costs include materials and labour.
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| Postage |
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| All
items will be sent by Royal Mail, DHL or Parcelforce |
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| If you are the winning
bidder you will receive an invoice with STANDARD AREAS postage costs included.
Please also read the
information below for areas with additional charges, the listing will
state these charges if applicable. If in doubt or require more information,
please click here to contact
us. All our items are weighed individually and the price of postage reflects
the weight including postage materials.
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| Additional
Postal Charges |
Additional postage
charges will apply to the following areas: Additional charges to Republic
of Ireland, Channel Islands, Northern Ireland, Isle of Man, Scottish Islands
and all other islands off the mainland excluding the Isle of Wight (no
extra charge).
For items sent by
Sellers Standard Rate (Royal Mail):
Extra charges to the
following areas: Republic of Ireland (please contact us for a quote)
For items sent by
courier (DHL or Parcelforce):
EXTRA £7.00
to Northern Ireland, Scottish Islands and all other islands off the mainland
(excluding the Isle of Wight, no extra charge).
EXTRA £15 to
the Republic of Ireland and the Channel Islands
Additional charges
are determined by location and weight and can be SUBSTANTIAL for delivery
to any of the areas listed above. If in doubt then PLEASE GET A QUOTE
before purchasing an item (call with your postcode, item number and product
name).
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| Delivery
Times |
| Once we have received
full & cleared payment we aim to dispatch all items within 1-2 working
days. How long it takes to arrive depends on the carrier:
- Sellers Standard
Rate: 3-5 working days
- Other 24 Hour Courier
(DHL): 1-2 working days
- Other 48 Hour Courier
(DHL): 2-3 working days
- Parcelforce 24:
1-2 working days
- Parcelforce 48:
2-3 working days
Check at local holding
office as postmen often don’t leave a card.
If you do not received
the item within 7 days please contact us. |
| Combined
Postage (Save on Postage Costs) |
| If you have bought
more than one item and the items total is above £10 please email 247bid@tooltime.co.uk
and ask for a combined postal invoice and save yourself £££.
RULE OF THUMB: Highest priced postage + 50% off each additional postage
, subject to destination and weight verification.
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| Warranty |
| If you have received
a faulty or incorrect item, you must notify us within seven days of receipt,
we will then arrange to replace the item within the usual timescales as
indicated in the terms of delivery.
Hand Tools: are covered
by a return to base guarantee against faulty materials or workmanship
for twelve months (60 days in the case of tools used in the hire trade)
from the invoice date. Certain tools have consumable parts which are not
included in the guarantee, but generally replacement parts for these are
available and may be purchased from us.
Power Tools &
Air Tools are covered by a return to base guarantee against faulty materials
or workmanship for twelve months (60 days in the case of tools used in
the hire trade) from the invoice date.
Watches: are covered
by a return to base guarantee against faulty materials or workmanship
for twelve months. This guarantee does not cover effects arising from
accidental damage or misuse of the watch, and is automatically lost if
the watch is opened by non qualified or unauthorised people. Straps, glass
and batteries are not covered under the guarantee
All other products:
are covered by a return to base guarantee against faulty materials or
workmanship for twelve months (60 days in the case of tools used in the
hire trade) from the invoice date.
We do not give cash
refunds. If we cannot repair your item we will replace it with an item
of equal or greater specification.
In order to process
your warranty claim we will require a copy of your invoice which will
act as your receipt of purchase.
You will be responsible
for all shipping costs incurred.
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| Fair
Wear & Tear |
| The above guarantees
do not apply to fair wear and tear or damage caused by misuse or abuse of
the products. |
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